They were understaffed. I had to wait 3.5 hours for my car to be ready and when I got back in my car I noticed they didn’t reset the computer so it still looks like my car is -700 miles overdue for service. So now I don’t know if they even serviced my car. Looks like you charged me but never changed my oil. Shady. I’m pretty upset.
12/26/2025
Barbara P. VERIFIED CUSTOMER
Professional fast , and friendly service is what I can expect at Covina KIA Dealership. Thank you all for such a great team that really cares. Merry Christmas to you all.
12/25/2025
Grace I. VERIFIED CUSTOMER
Polite and it was a quick service. He understood my frustration with my previous service which I was not and still not happy with.
Alejandro have good customer service skills and is through.
12/24/2025
Ryan S. VERIFIED CUSTOMER
On Friday the 19th, I received a call from a receptionist named Jessica stating my 2025 Kia Soul had an urgent recall. Both my husband and I questioned this and were told it was confirmed in their system by her manager. I took time off work to come in, only to be told there was no recall at all. No apology or explanation was given. This was a serious failure to verify information and caused unnecessary inconvenience and lost time.
12/24/2025
Leo L. VERIFIED CUSTOMER
Always great service. A bit overpriced but still great
12/24/2025
Kathleen L. VERIFIED CUSTOMER
Great customer service
12/24/2025
Jerry R. VERIFIED CUSTOMER
Eric definitely cares about his customers and he makes sure that they are well taken care of.
12/24/2025
Suelin L. VERIFIED CUSTOMER
It was a pleasure working with Alejandro.I would also like to acknowledge your receptionist Jessica who made the extra effort to locate Alejandro if he was unable to answer or reply to my call. You're fortunate to have both of them in your employment.
12/23/2025
Daisy J. VERIFIED CUSTOMER
I am unsatisfied with the attention by the workers. I had asked for a shuttle to the mall and when I texted to inquire when I was going to be picked up in front of Macy where I was told I would be picked up nobody answered my messages. I called and called and no answer. I walked 1 hour and 30 mins back when I got there I decided to call to see why they were answering and I just saw how they were ignoring the calls. The worker did not even question how I got back. I spent about $480 at the dealership today just to be ignored. I didn’t even bother saying anything because I know nothing was going to be done about it. When my boyfriend checked my car the radiator cap was left open.
12/23/2025
Phillip M. VERIFIED CUSTOMER
The service was very good. Kia kept me updated throughout all the service, and the video was great of the service. Thank you very much, Philip magazines.
12/23/2025
Emilio C. VERIFIED CUSTOMER
Alejandro was by far one of the most pleasant service representatives I’ve ever worked with. He was knowledgeable, attentive, and kept me well informed throughout the repair process. He truly went above and beyond and deserves recognition—whether that’s a raise or a promotion. I will definitely recommend Kia of Covina to anyone looking for a new car or quality service.
12/21/2025
Esther O. VERIFIED CUSTOMER
Service was done in the time they said it would done.
12/21/2025
Barbara B. VERIFIED CUSTOMER
Michael always makes sure the car is in good hands,since 2014.
Thankyou Michael
12/20/2025
Jesus C. VERIFIED CUSTOMER
Great quick service with awesome customer service!
12/20/2025
Della C. VERIFIED CUSTOMER
I felt like a queen from your staff. What happen? My several prior experiences were negative so I had to go to another Kia service facility in Alhambra. But after having my car broken into twice I had negative from them too. (Not having any of my calls returned). So I had to go outside of Kia service departments. So with the recall letter and Alhambra facility closed I returned to your Covina facility. WOW was I surprised to received such great service. Thank you! Thank you!
12/20/2025
Vanessa S. VERIFIED CUSTOMER
Quick and efficient service. Very friendly. Service at this location has definitely improved.
12/20/2025
Stephanie C. VERIFIED CUSTOMER
Answered all questions and great service
12/20/2025
Enriqueta P. VERIFIED CUSTOMER
Erick was courteous informative and professional
12/20/2025
Dahyan C. VERIFIED CUSTOMER
Erik and Ray have been great and very professional. Thank you