I took my car to get service and it was fast and easy. Great experience!
1/10/2026
Charles B. VERIFIED CUSTOMER
Alex was fine. He is very nice and does a good job. 5000 miles ago, at 25k miles I was told I needed to have my cabin and engine filter changed, we did it and it cost hundreds of dollars. This last visit I was told I needed the 30k mile service, and when I asked what the 1100 dollars for the service was getting me, it included the cabin and engine filter. I asked Alex, he looked back and saw it was done then Took about 100 dollars off the cost of the 30k service because I didn’t need it. Good on him.
However, your system prompting customers to have things done, when they do not need to be is nothing more than a money grab by your service department. I will not be returning unless it’s for warranty repair or recalls.
1/10/2026
Derek L. VERIFIED CUSTOMER
Na
1/9/2026
Raul T. VERIFIED CUSTOMER
Eric was great
1/9/2026
Razielle C. VERIFIED CUSTOMER
Satisfied customer
1/8/2026
Mildred C. VERIFIED CUSTOMER
Very nice and professional
1/8/2026
Mark B. VERIFIED CUSTOMER
I appreciate Eric’s helpfulness and kindness
1/8/2026
Mike P. VERIFIED CUSTOMER
None
1/8/2026
Armando C. VERIFIED CUSTOMER
3 o’clock appointment not seen until 3:30. Waiting in lobby received a call from Alex at 6 that the car was ready. How long was the car parked in the lot before I was notified that it was ready?
1/7/2026
Albert H. VERIFIED CUSTOMER
Mr Connelly is very efficient and easy to understand. He’s pretty spot on with his time estimates and has you taken care of and back on the road. The title Master is well deserved.
1/7/2026
Amy C. VERIFIED CUSTOMER
It took three hours with an appointment to Change the oil and tire Rotation. Although I came in because the engine light was on, but you can't do the Diagnostic without leaving the car for three days and than you no longer offer loaner. Than the car was not washed and the drive felt worse than it was when I left it.
1/7/2026
Cathy B. VERIFIED CUSTOMER
Alejandro was very polite and explained what my recall involved. He also assured that my vehicle would get serviced even though I did not have an appointment. He was very sympathetic that I had come from Kia of Alhambra because I wasn't aware they had closed. He was professional and courteous. He showed me to ghd lounge and offered water and snacks while I waited. Great customer service.
1/7/2026
Martha M. VERIFIED CUSTOMER
ERIC WAS AMAZING....HE MADE SURE I HAD GREAT SERVICE AND I DID! HE WAS HELPFUL AND ATTENTIVE. I WOULD PERSONALLY REFER HIM TO ANY OF MY FRIENDS. I HOPE TO SEE HIM AGAIN WHENEVER MY KIA NEEDS ANY TYOE OF SERVICE
1/7/2026
Enrique A. VERIFIED CUSTOMER
Tienen un gran equipo de trabajo siempre tienen una respuesta dejando siempre al cliente satisfecho espero poder contar con su ayuda para ml próximo servicio gracias
1/7/2026
Sonya J. VERIFIED CUSTOMER
We brought our car in for a recommended update on the software. It would be 45 minutes. It sat there for hours. No one touched it. We finally picked it up because it was getting dark and my wife can’t drive at night so no, we weren’t happy at all.
1/6/2026
Kelsey G. VERIFIED CUSTOMER
Michael and team are amazing! Great customer service all around!
1/5/2026
Freddy V. VERIFIED CUSTOMER
I went with a tpms ligh on my car after a tire rotation and a new tire on my car.since then the tpms has been acting up and would not display accurate tire readings.
1/4/2026
Roberta W. VERIFIED CUSTOMER
Very friendly, let me know what was happening. Had to find a new dealership since Alhambra has closed and I’m very happy with Covina
1/4/2026
Ruben M. VERIFIED CUSTOMER
Michael was amazing shout out to him I will be returning. Thank you