Michael is always great. It’s good to see him whenever
I’m there. Everyone did a great job
10/2/2021
Patricia A. VERIFIED CUSTOMER
Thank you
10/2/2021
Ernie R. VERIFIED CUSTOMER
I was was surprised that I was not called to tell me what time issue was and what it would cost . I was just told car was ready to pick up and when I got there I was told the cost. Any dealer have gone to as always told up front of the issue and the cost before they moved forward with services. Other than that . Customer service was very polite .
10/1/2021
Antonio C. VERIFIED CUSTOMER
The service department are on top of there game. Jonathan Martinez was my provider and his services were on impeccable. Kept me updated every step of the way. Couldn’t be more pleased.
10/1/2021
Dottie J. VERIFIED CUSTOMER
My Tpms light came on, took to Kia dealer, spend 275.00 and the light is still on. Call them back to let them know and they still haven’t return my call. So sad nobody there have try to reach out. I need to talk to some one. I been coming there for over 10 years . Just bad service
9/30/2021
Mj M. VERIFIED CUSTOMER
Do you have the low mileage on my2012 optima?
9/30/2021
Ramona G. VERIFIED CUSTOMER
Excellent customer service
9/30/2021
Jocelyn F. VERIFIED CUSTOMER
Jonathan, was overall awesome! He was the only person willing to take in my car when no there dealer wanted to “or had no space/availability” to take it in. Mind you my car had the check engine light on. Jonathan said, “bring it in I’ll take care of it for you” without hesitation. I took it in expecting not to get it back within 4-5 days but Jonathan was able to get it looked at the SAME DAY & I had my car back the next day! His customer service & kindness surpasses any other! Thank you so much Jonathan.
9/30/2021
Molly C. VERIFIED CUSTOMER
Great service and communication. Truly plesant!
9/30/2021
Lisa B. VERIFIED CUSTOMER
I made the appointment and explained all what I needed done and still had to wait for 2 hours just for the oil change! Recalls weren’t taken care of and the parking brake was not fixed! I was told that my parking brake was not under warranty because it was broken, so you tell me how to disassemble the center console to break the parking brake? Then the lady tells me oh the manager said to order the parts and they will fix it! I was offered a ride home but the lady said I live 2.6 miles out of the area! Funny how my mileage is on 1 mile over! To many lies in 1 visit and it will be my last visit with your dealership! I have a 2019 Sportage turbo with only 25k miles and I broke the parking brake? It’s a push button brake and if you inspect my car it’s clean and well taken care of and no damage to any button on the inside! But the manager said he will fix it! Yeah maybe because he wants to keep his job and look like the hero but really? You can’t fool with a woman who knows her sh*t nice try mr nice guy!
9/29/2021
Fortunato R. VERIFIED CUSTOMER
She is very helpful and very friendly. And she kept me informed regarding the status of my vehicle up until the service is done.
9/29/2021
Irma M. VERIFIED CUSTOMER
There was a used black mask on the seat. I used pink mask. I was so grossed out plus I feel that they didn't check my tire pressure. When I had service at Kia of Cerritos I saw the difference. My tire pressure was exactly the same. None of your employees welcoming. Nobody smiled, said Hi. I didn't like the vibe there. There was a gentleman that did open the door for me when I went outside he was on the phone. I'm never coming back again. Plus the oil service was more at Cerritos. Moving to Rialto so I'll try Kia in Fontana. I live in LA and I don't mind driving far for customer service. Also When I went inside service I was standing there for a bit as if I wasn't even there.
9/28/2021
Rocco T. VERIFIED CUSTOMER
Jonathan Martinez was very courteous and professional.
9/28/2021
Hugo A. VERIFIED CUSTOMER
Good service
9/28/2021
Veronica S. VERIFIED CUSTOMER
Thank u for service
9/26/2021
Greg S. VERIFIED CUSTOMER
You guys are great service I own a 2015 Kia Optima with 107000 miles I owe 7500 and pay 230 a month with 6% interest can you match that with a new optima
9/26/2021
Sostenes O. VERIFIED CUSTOMER
Next service ticket was not on windshield...
Had to ask for it when should be natural put on.
Plz advice all service reps to be neet ans clean with customers vehicle's . Thx
9/26/2021
Alejandro E. VERIFIED CUSTOMER
The staff was friendly, hospitable and answered all my questions. And when an associate did not have an answer to my question, they were able to refer me to an associate who was immediately available. I requested a ride home and my wait time was minimal and the young man who drove the van was very pleasant and drove very well.
Thank you Kia of Covina!!!