Michael Connelly is just about the worst service representative I've ever come across. He is very disrespectful and talks down to not only customers but also to his fellow colleagues. His lack of soft skills and automotive knowledge makes him a terrible fit for the face representing the service desk. I had a simple request to have a drive cycle run to set a fuel system monitor that would otherwise fail a smog test. Instead of actually doing the Kia Sportage specific drive cycle to ensure all monitors were set he just handed me a blank paperwork zero information regarding the 35 point inspection they had supposedly done and a note to drive the car more. Anyone who knows anything about smog readiness monitors knows it doesn't matter how long you drive a car since each one has it's specific drive cycle needed to complete each monitor. Plus his hate for darker races was very known to the customer before me who was African American and then to me for being Mexican but he sure chippered up when a white person was next
8/26/2022
Julia F. VERIFIED CUSTOMER
I already left a yelp review
8/26/2022
Marco G. VERIFIED CUSTOMER
Went in because was feeling some issues which coincided what I researched as Transmission issues. But because there was no Engine Light on and supposedly nothing popped up on the diagnostic they said it was fine. I got my vehicle back and I still felt the issue,shift delay,jumping during acceleration and now a slight shake of the steering wheel. I guess Kia wants me to exceed the warranty miles and or make my car light up the Engine Light.
8/25/2022
Peter T. VERIFIED CUSTOMER
Jonathan was very friendly and courteous. He understood that I opted to stay at the dealership to wait on my car, and was able to expedite the service window and got me out of there without a long wait. He is a true professional.
8/25/2022
Norma M. VERIFIED CUSTOMER
Service was ok. But it took longer than estimate time mention due to replacement part not available on first visit. Thanks
8/24/2022
Jay T. VERIFIED CUSTOMER
Oscar answered all my questions and really seemed interested in what I had to say. Keep him. While I was there I was wondering how the dealership is doing. Not many cars on sight. Hopefully things turn around for you soon!!
8/24/2022
Janet R. VERIFIED CUSTOMER
I have a 2014 Kia optima SXL. I have taken it to Kia for service since I’ve owned the car I am very satisfied Mike Conley always is so polite and accommodating. I look forward to visiting with the staff and also Jennifer is excellent in her role as coordinator for transportations and appointments
8/24/2022
Ruben G. VERIFIED CUSTOMER
Oscar was very helpful and professional and I appreciate your service.
He did a great job!
8/24/2022
Shanna K. VERIFIED CUSTOMER
Thank you Mike for always providing the best customer service, You are always professional and service with a smile. Covina Valley Kia is the best.
8/22/2022
Ayana N. VERIFIED CUSTOMER
He was very pleasant. Nice smile and customer service friendly ????
8/22/2022
Savita B. VERIFIED CUSTOMER
Kevin was professional and accommodating. He communicated well and let me know that it will take about an hour for the service to be done. Waiting area was nice and clean and quiet for me take my work calls. Car was done exactly in an hour and I was happy.
8/21/2022
Kaira J. VERIFIED CUSTOMER
Worst customer service ever I would never send anything to get a Kia at this location
8/21/2022
Jesus N. VERIFIED CUSTOMER
Fast service
8/20/2022
Ben R. VERIFIED CUSTOMER
I went in to get me car check because it's making popping noise and a few other things since it's still under warranty and they said they couldn't check it because I didn't buy the car there that I had to go to the dealership I bought the car at
8/20/2022
Georgina B. VERIFIED CUSTOMER
Great customer service ????????
8/20/2022
Mayra L. VERIFIED CUSTOMER
Takes too long and when i got my car back the engine light was on. When i dropped it off it wasn't on
8/20/2022
Kaynitra C. VERIFIED CUSTOMER
Absolutely
8/19/2022
Jesse Q. VERIFIED CUSTOMER
Johathan was great, down to earth and polite.
8/19/2022
Cecilia B. VERIFIED CUSTOMER
Great service. Knowledgeable and friendly staff member. Thank you.