Covina Kia Auto Repair Service

Very please with the service.

Kevyn made sure my Kia was serviced as requested. He kept me up to date as to the progress of my requested service. He fully explained the results of the inspections.

EXCELENTE AND PROFESSIONAL ATTENTION AND WORK THANK YOU.

Excellent and professional

Very nice kind and friendly. Very helpful. Great service!!

More could have been done to perform an accurate diagnostic than a plain simple visual inspection which I could have done myself.

Mike waa very friendly and helpful. It was a pleasure doing business with him.

I am in the medical field. My time is always super busy. Oscar is always helping me with fit in your schedule My car was wash too and that made my day thank you

Excellent customer service

Job was done fast and good.

Yes

Thank you

No fault of Kevin, but I just can’t afford a 120 dollars for s simple oil change. I have to think twice before scheduling an appointment again at Kia.

N/A

The service team was great I was very satisfied thanks

Oscar Was very professional and informative. Been to the Kia dealer once in Cerritos never go there again. I’m satisfied with Oscar very professional.

Michael was absolutely OUTSTANDING. He was helpful, courteous, & pleasant to work with. He stayed on top of notifying me of my vehicle and helped me to understand the process in fixing my vehicle. Beyond 5 star service!!!!

Great service!

Communication was very very difficult. I think rep was very busy and I had great difficulty to contact him at Kia- he was frequently too busy to take my calls and I would leave message and never get a call back. Rep said I had to keep calling back to check when machine was fixed so I could get service — I feel this was inappropriate— I shouldn’t have to check every day if machine is working. He should have been able to notify me himself when I could get next appt. after machine was fixed. Ridiculous for me to have to call in every day. Why couldn’t he just make a note and remember to call me back? Also, he had limited knowledge why a/c needed refill if there is no leak. I had to look this up myself to find that vehicles will typically need to be recharged every 5 years when there r no leaks. ….. This was the Most frustrating experience I have ever had with a professional dealership. Very disappointed. However, car was fixed eventually and it seems to be working good. I am thankful for that. Rep was nice throughout service frustrations, but just not able to provide enough communication…..I am assuming every one has more work than usual so less time is available for them to be personable and do appropriate follow up for customer service….seems that way w a lot of things due to COVID. Thank you

Left undercarriage uninstalled. Was dragging around when town truck arrived. Why would they leave that part disconnected after advising I would pick up the car the next day. Im completely unsatisfied with my service.