Michael was a true gentleman. He walked me to my car and even opened the door for me. ????
9/30/2022
Colene N. VERIFIED CUSTOMER
Everyone was very friendly. I was called to ask if I was happy with the service and I was informed of what services were done. I am always happy with the service team and their friendly customer service and professionalism.
9/30/2022
Luis A. VERIFIED CUSTOMER
Everything went well and I was happy with service.
9/29/2022
Bernadette G. VERIFIED CUSTOMER
I'm happy for the service that Covina Valley Kia has to offer that's why I keep coming back.
9/28/2022
Raquel R. VERIFIED CUSTOMER
Great customer service! Appreciated how fast the whole process was.
9/26/2022
David M. VERIFIED CUSTOMER
Oscar was great, and so where the other members of your team
9/26/2022
Morayma S. VERIFIED CUSTOMER
I had an amazing experience with the Kia service team. I appreciate the attention and advice from Adam Swaim. He was friendly, patient and detailed on the services required. This helped make an educated decision on the service to perform. I want praise the technicians for their hard work to keep our vehicles in top shape.Of course, I will not leave out Eduardo. He is the first friendly face that I encountered as I arrived. He has a genuine personality that made me feel welcomed and appreciated. He shuttled me home as well. Eduardo and Adam are an example of exceptional customer service. Thank you again for making me feel valued. I appreciate your team!
9/25/2022
Cheyenne D. VERIFIED CUSTOMER
Michael Connelly is an amazing service advisor, he made sure everything went smoothly and was always on top of communicating with me of the status updates. I truly appreciate his patience and putting a smile on my face! I will recommend Michael Connelly to anyone who needs their car service. I’m very happy with my experience :)
9/25/2022
Jeong H. VERIFIED CUSTOMER
Mr. Adam Swaim provide the best service.
9/25/2022
Matthew C. VERIFIED CUSTOMER
Excellent Service
9/25/2022
Rosa Linda. VERIFIED CUSTOMER
Always appreciate the advice given to help maintain my vehicle in "good health".
9/25/2022
Anabel D. VERIFIED CUSTOMER
Óscar has the best customer service as always. Super friendly and answered all of my questions.
9/25/2022
Rosalie V. VERIFIED CUSTOMER
My service reps, including Michael Connelly, are knowledgeable, professional reps who know their job duties well. This is why I have been returning to Covina Valley KIA for almost 10 years.
9/25/2022
Mervyn K. VERIFIED CUSTOMER
My Optima was called in for a couple of recall updates. I’ve scheduled, so far 2 times for the fix and both times KIA was not able to complete. The recall items was out of stock both times. KIA should not have called me and scheduled the appointment if they do not have the required parts. I had to apply for vacation time and called a Uber because KIA did not provide “pickup” the 1 time I was there. The 2nd time was fine, I was drop home and picked up when the vehicle was ready.
I have yet to schedule my 3rd appointment for the missing recall upgrade. Not Oscar’s fault. He was very helpful and courteous.
9/25/2022
Rose G. VERIFIED CUSTOMER
As always, a job well done..Thanks.
9/25/2022
Gail R. VERIFIED CUSTOMER
Michael is the best. Always helpful, accommodating and friendly.
9/24/2022
Eddie R. VERIFIED CUSTOMER
Adam and the whole staff were awesome. Great experience!
9/23/2022
Sara R. VERIFIED CUSTOMER
Okay
9/23/2022
Steven O. VERIFIED CUSTOMER
I was satisfied with everything and the time suggested for the completion on the recall service was on time