Service rep was more concerned about getting the 30,000 mile service deal done, then addressing my other concerns-recall and light that has been going on. Had to mention at the end of our conversation to remind him and then for him to tell me the car would have to stay for 5 days for diagnostic.
Anyway- took it elsewhere and got the job done that day. I understand it is your procedure and waiting time for diagnostic, but to be without a car
for 5 days? When all is said and done, minor issue. Also, I wasn’t happy with George telling me that I was over, 1,500 for my service and an issue may not be covered? Kia warranty states otherwise and no one at your service department has ever said that. Especially during times when appointments were hard to get cause you were busy.
2/11/2024
Kathy V. VERIFIED CUSTOMER
I always work with Mike when I take my car in for service. He is very knowledgeable and excellent customer service
2/11/2024
Joseph D. VERIFIED CUSTOMER
Great staff. Eric was wonderful. Efficient service. Thank you.
2/11/2024
Tom R. VERIFIED CUSTOMER
Michael was very helpful and he is always professional and explains everything well. That is why I continue drive from Ontario to Covina to have my card serviced.
2/11/2024
Kelly W. VERIFIED CUSTOMER
????????
2/11/2024
Kathleen N. VERIFIED CUSTOMER
I was told the service would take 3 to 4 hours at 10:30 my car was not ready until 6:30pm. When I called for status I was told they would call right back but an hour later I would have to call. I did not hear back and when I did they kept promising to call. I had wanted to talk to manager to discuss my service but by the time my car was ready no one was there
2/11/2024
Christine E. VERIFIED CUSTOMER
Ive always been very satisfied with the service Mike Connelly give me at at Covina Kia.
2/11/2024
Breena C. VERIFIED CUSTOMER
He was fine, the gentleman who closed the pickup/receipt was horrible and unwilling to listen to what I had to say and truly understand what was being said
2/11/2024
Ralph K. VERIFIED CUSTOMER
Perfect service
2/10/2024
Jovana A. VERIFIED CUSTOMER
Hi did a excellent job and was very helpful I really like the costumer service that he offered to me
2/10/2024
Vivian M. VERIFIED CUSTOMER
I was very pleased with the amount of time it took. I was told up to 3 hours and it was complete after one hour. Thanks to everyone, job well done.
2/10/2024
Helen D. VERIFIED CUSTOMER
Service was terrible
2/10/2024
Manuel D. VERIFIED CUSTOMER
Great service, thank you.
2/9/2024
Jaime V. VERIFIED CUSTOMER
Very un professional service it took thirty days for me to get my vehicle back dirty gas tank open vehicle dirty inside now they said that I got to take the vehicle back some programing for the transmission. Called for update kept on hold for a long time the key was dropped or scraped.
2/9/2024
David M. VERIFIED CUSTOMER
Service technicians failed to reset the car computer system and now the car keeps reminding me that it is overdue for service.
2/9/2024
Acero G. VERIFIED CUSTOMER
He was very cordial and in top of everything.
He seems like a great employee and a asset to the dealership
2/9/2024
Joseph J. VERIFIED CUSTOMER
My 5 pm appointment it took almost 3 hours to get done
2/8/2024
Michael D. VERIFIED CUSTOMER
They forgot to replace my valve stem caps so Mike Conolly is sending a new set to me. Thanks.
2/8/2024
Raymundo L. VERIFIED CUSTOMER
Eric Perez was very helpful with my service on my vehicle and made my visit very satisfied thank you Eric Perez!