He went above and beyond to help me get my car diagnosed and repaired as quick as possible so I could get back to work using my car. Thank you.
9/15/2024
Denise A. VERIFIED CUSTOMER
Eric,
Was very professional and great
customer service.He took time out to explain how to use my car report on my phone.
Matt,
Keep up the good work your doing a Fantastic Job!
Kia service department has changed and you have made a difference.Enjoy your weekend!!
9/15/2024
Ilse O. VERIFIED CUSTOMER
First of it all it took the dealership 3 weeks to give me a diagnosis with no update I had to keep call to know my status then after that the prices to fix a part is outrageous and it took them another week to fix my car a whole month in the dealership with no car loan has been the worse experience
9/15/2024
Steve S. VERIFIED CUSTOMER
Great job!
9/15/2024
Travis J. VERIFIED CUSTOMER
Mike was awesome. Fully explained everything I needed
9/15/2024
Frank M. VERIFIED CUSTOMER
Michael was professional, funny and transparent about the process. Most services are courteous but Michael made me feel welcomed as if I had been going to Covina of KIA for many years. Two thumbs up from me.
9/15/2024
Alicia A. VERIFIED CUSTOMER
n/a
9/15/2024
Larry S. VERIFIED CUSTOMER
I know you’re busy but over 3 hours for a scheduled first service was s bit LONG.
9/14/2024
Kathy S. VERIFIED CUSTOMER
It appears that the employees do no communicate with each other. My person assigned to wasn’t informed with the problem with my car. I now have to come back for another diagnostic test. $$$$$$
9/14/2024
Thomas W. VERIFIED CUSTOMER
Michael Connelly is fantastic.
9/14/2024
Theodore H. VERIFIED CUSTOMER
Service contract.
9/13/2024
Cesenia H. VERIFIED CUSTOMER
I was very pleased with as always with Miles service. Was not pleased to find out the dealership had been soled and the new owners were no longer honering their service contracts from costermers whose cars that were purchased before the sale . This will affect any new car purchases in the future. I have purchased four cars from covina valley kia since 2012 . If the service contract that I singed when i bought my current my current car .This will be the last car i will buy from covina valley kia .
9/13/2024
Shilo A. VERIFIED CUSTOMER
Check engine light was on. So I made an appointment to have it checked out. I was told it would take 2-2 1/2 weeks to diagnose. I couldn’t leave my car there for that long. So I just had the oil changed and tires rotated. My appointment was at 10:30. The car wasn’t finished until after 3:30.
9/12/2024
Alfonso M. VERIFIED CUSTOMER
Ok
9/12/2024
Wendi F. VERIFIED CUSTOMER
Due to the high number of employees calling out on the day of my service, my service took 3 hours even with an appointment time. While I understand this was no one fault it was an inconvenience. Additionally, I made my appointment online and the selection I choose listed a car wash as part of the service. When I received the message that my vehicle was close to be completed they said it would not be washed in order to save water. Again, that’s fine, but then do t put it on the list.
9/12/2024
Lingh H. VERIFIED CUSTOMER
I had an excellent experience thanks to Eric Perez. His positive attitude, thorough approach, and prompt service made a big difference. He went above and beyond to ensure everything was smooth, making the whole experience pleasant. Exceptional customer service! Again, thank you so much, Eric, for your emphasis on attention to detail.
9/11/2024
Norberto A. VERIFIED CUSTOMER
Michael is a great player
9/9/2024
Silvia L. VERIFIED CUSTOMER
It took over one year to resolve our issue with the paint fading spoiler. We got this resolved finally but the headlights getting faded and the sides of the vehicle were not approved for fixing. How can Kia claim that they make good vehicles when they don’t back up their products. Even for this service. We were told 2 days and they took 5 to get fixed Leaving us without a vehicle for this long. Michael did everything he could but Kia needs to do better for us to have confidence in buying future cars with them.