I am all about making money, but when u charge $50 more for 5,000 miles service it's outrageous. Also when u said clean the windows, u just turned on the wind shield wiper, vacuum was never done, I will think twice before I come back.u might made money today, in the long run, u will make less
8/29/2024
Monica P. VERIFIED CUSTOMER
It was very satisfactory
8/29/2024
Larry M. VERIFIED CUSTOMER
Apparently your website scheduling information is not accurate or consistent with the information your service writers have. One price is quoted on the website scheduling and another with your service writers. In my case there was a price difference of approximately $400. As such, when you bring your vehicle in for service expecting the price on the website and get another price when it is written up, it looks like a upscale or the old fashion bait and switch used on consumers. in sum, take ownership of the information posted on your website.
8/28/2024
Nathan B. VERIFIED CUSTOMER
Eric Perez is the best. I love the way he treats the costumers. He is very helpful and trustworthy.
8/27/2024
Ilene L. VERIFIED CUSTOMER
Carl was very helpful and informative
8/26/2024
Jesse P. VERIFIED CUSTOMER
George was friendly and nice!
8/26/2024
Santiago V. VERIFIED CUSTOMER
Eric was absolutely great! I knew I was in good hands! They fixed my issue in a timely manner. Always great coming to Covina Kia.
8/26/2024
Dalene V. VERIFIED CUSTOMER
Excellent service with Michael I ask for him all the time I have to make an appointment
8/26/2024
Bryan N. VERIFIED CUSTOMER
I discovered oil leaking on my driveway. I will need to bring my car back on next bysiness day.
8/26/2024
Rosalva L. VERIFIED CUSTOMER
Michael was very helpful and enter all my questions thank you very much Michael
8/25/2024
John P. VERIFIED CUSTOMER
Mr.Connelly always takes great care of me and keeps me update on the progress of my service he's the BEST!
8/25/2024
Charles B. VERIFIED CUSTOMER
I was told I had a nail in my sidewall and I would need a new tire for 230 dollars. Of course, I refused and when I took my car to the local tire place, all I needed was a PATCH.
8/25/2024
Ana A. VERIFIED CUSTOMER
Perfect.Thank you Erick
8/24/2024
Walter L. VERIFIED CUSTOMER
Carl was very nice service representative I’m glad and pleased with his help
8/24/2024
Bob D. VERIFIED CUSTOMER
Highly qualified team. Excellent installation of the upgrade.
8/24/2024
Gabriela G. VERIFIED CUSTOMER
Mike was super nice and friendly. Every time I have came in for service, be always has a smile on his face. Great customer service.
8/24/2024
Lourdes S. VERIFIED CUSTOMER
Brought my vehicle in for recall and was not told that the parts were not available.i was not happy to learn there was no shuttle to take me home while my vehicle was being serviced.
8/23/2024
Ranier R. VERIFIED CUSTOMER
10/10 for service department shout out to eric perez
sales department not soo good.
8/22/2024
Debbi M. VERIFIED CUSTOMER
Complete the service within the estimated time instead of almost 4 hours later.
8/22/2024
Oscar M. VERIFIED CUSTOMER
To say that I was highly disappointed with my experience with Covina Kia is an understatement! Up to this point, I've felt helpless and like nobody at that dealer cares. I'd love to be contacted by management some time next week since I'm leaving town tomorrow morning. The only reason I wish to share my negative experience with management is so that no-one else gets treated the way I did. I do not wish to be contacted by the technician that was assigned to my vehicle (George Arroyo) or his supervisor, Oscar. I've had bad luck with your dealership when it comes to you folks contacting me. Hopefully, someone reaches out to me this time. Thank you for taking the time to read my review.