Eric was very courteous, attentive, and professional during the entire process. I appreciate the follow up updates that were provided in between the service. Thank you for making the process seamless and pleasant.
9/9/2024
Andrea G. VERIFIED CUSTOMER
The time it took to get my vehicle back was longer than it should have been. Tire rotation was allegedly apart of my services, but the tires are in the same spot, I can tell from the scratches on the rims.
The employees are nice.
9/8/2024
Andrew K. VERIFIED CUSTOMER
10/10
9/8/2024
John C. VERIFIED CUSTOMER
Do not contact me.
9/8/2024
Lucy V. VERIFIED CUSTOMER
The service and work was great, except for one thing. The main connection to the lights was disconnected. My headlights and turn signal lights did not work. I had to pull over at an auto parts store and dismantle the cover to get to the connection. At this point I did not know what the problem was. I’m thankful it was an easy fix, but it could’ve been avoided had the wires not been left disconnected
9/8/2024
Erika E. VERIFIED CUSTOMER
Erick is very kind. very good service. thanks Erick
9/8/2024
Mary C. VERIFIED CUSTOMER
Your new automated system is very confusing! When the services are sent to the customer through the automated system all charges should be revealed. The complete balance should be visible for the customer. I have come to this Kia location for a few years for service and this was by far the worst service I experienced. I do hope for your customers satisfaction you can fix this issue.
9/8/2024
Joseph O. VERIFIED CUSTOMER
Michael was very professional aand took very good care of me.
9/7/2024
Joann T. VERIFIED CUSTOMER
Carl Cruz did a great job! But absolutely do not like your new policy on not washing customers cars, so there goes customer service! Also, you need a new policy for taking in cars that need to be seen by the diagnostic technician and have them sit for 3 weeks on your lot, taking up space!! You could take the customer’s name and information on the vehicle and let them know a few days out, when the car is actually going to be seen or worked on by the diagnostic technician! Now that would be good customer service!!!
9/7/2024
Christine W. VERIFIED CUSTOMER
I was very pleased with the service writer Michael. He handled my problems very efficiently. I would recommend Kia services to everyone.
9/7/2024
Barbra C. VERIFIED CUSTOMER
We waited a very long time to have someone help us when we were told our car was done.
9/7/2024
Yvette R. VERIFIED CUSTOMER
It’s took 4 f-in hours to get a oil change and a light bulb change. It hasn’t been a year I purchased the used car from your Covina location. I go in for a oil change and ask I if want to do three different services to the cuz the previous car owner didn’t do it shouldn’t this have been done before I purchased a used car what a disappointment. With this dealership if I would’ve gotten all that had to be done I would’ve been paying over $1000 who goes to get an oil change and happen to have $1000 in cash not me my service today was $300. After 4 hour wait ????
9/7/2024
Steve S. VERIFIED CUSTOMER
Number one employee there’s no one better Then Michael He’s the reason why I keep coming back. I trust him he’s an asset to your team..
9/7/2024
Sidney P. VERIFIED CUSTOMER
Thank you again Michael
9/6/2024
Clay B. VERIFIED CUSTOMER
George, was not pushy on upsetting: Oil additives or fuel additives. He scheduled a shuttle to drop and pick me up, and kept me updated on ETA.
9/6/2024
Gabriel M. VERIFIED CUSTOMER
Thank you for your good service.
9/6/2024
Robert O. VERIFIED CUSTOMER
Well done thank you.
9/6/2024
Kenneth P. VERIFIED CUSTOMER
Mike is always helpful and friendly.
9/6/2024
Jin Y. VERIFIED CUSTOMER
It was great, Thanks again
9/5/2024
Michael S. VERIFIED CUSTOMER
Michael was very helpful and professional. We enjoyed working with him!