Very good service, Erick was helpful and courteous
10/4/2024
Erica W. VERIFIED CUSTOMER
Service was far superior to Glendale Kia where I bought my EV6. Covina Kia is close to home and I am grateful for a relatively good experience. I plan to bring my car here now when service is due. One minor irritation, my service advisor was not around when I arrived for my appointment. I had to wait 15-20 minutes while other customers were being helped and there seemed to be other service advisors available to assist me. My assigned service advisor finally showed, apparently with takeout. I believe I should have been checked in within a reasonable few minutes of my arrival, which incidentally was about 10 minutes before my scheduled appointment (so, I actually waited close to half an hour without assistance). Not really sure why I needed to wait for a specific service advisor to check my car in, but like I said, minor inconvenience. My service advisor was very pleasant once he arrived. Also, car was promised at 5:30 pm and I did not get it back until after 7 pm. Interestingly, my service advisor was not there to check me out and had apparently left for the day.
10/4/2024
Peter C. VERIFIED CUSTOMER
The only thing I was supposed to be notified via text when my vehicle was ready for pickup. That didn’t happen.
Otherwise very good service.
10/3/2024
Alice B. VERIFIED CUSTOMER
I was there for 2.5 hours for a service I was promised would only take 30-45 minutes.
10/2/2024
Rosalia C. VERIFIED CUSTOMER
Excelent job
10/2/2024
Robert R. VERIFIED CUSTOMER
You should bring back the vacuuming at least mine wasn't done
10/2/2024
Rosalina C. VERIFIED CUSTOMER
Happy with your workmanship….will come back for my 30,000 service
maintenance soon….. thanks.
10/1/2024
Alicia D. VERIFIED CUSTOMER
Excellent service ????
10/1/2024
Trisha S. VERIFIED CUSTOMER
A 15,000 service was supposed to take about 3 hours ended up being 4.5 hours. Very frustrating to wait that much time for something that was advised a considerably less wait time. My appointment was at 10a, so they shouldn’t have been that backed up that early in the day.
I always get my car back washed and it wasn’t washed this time. Not sure if that’s still something done with the change in ownership or because service was running behind.
10/1/2024
Javier M. VERIFIED CUSTOMER
George se Porto muy Amable y muy professional muchas gracias buen servicio al cliente
10/1/2024
Lisa M. VERIFIED CUSTOMER
Mike is amazing service advisor he always takes care of me
9/29/2024
David A. VERIFIED CUSTOMER
Erick Perez customer service was very good. I did not had an appointment but he made sure my vehicle was serviced the same day.
9/29/2024
Rosalie V. VERIFIED CUSTOMER
Excellent communication skills, very polite and knowledgeable. Thank you George.
9/29/2024
Martha A. VERIFIED CUSTOMER
Technician seemed to have clean his dirty hands on the driver side head liner. Will be taking it back to get it cleaned.
9/29/2024
Joel R. VERIFIED CUSTOMER
Great service
9/29/2024
Maria R. VERIFIED CUSTOMER
I am always completely satisfied with my Vehicle . Michael Connelly is the best !! I have been dealing with him for years!! He always makes sure i’m taken care!
Thank you Mike!!
9/29/2024
Nadean J. VERIFIED CUSTOMER
traded my telluride in yesterday. thank u
9/28/2024
Valerie R. VERIFIED CUSTOMER
Car came out good. It did take a while but figures it’s a much smaller dealership. Waiting area was cool and comfortable. Clean bathrooms.
9/28/2024
Irene D. VERIFIED CUSTOMER
I waited 4 1/2 to get an oil change. They were supposed to do something else to the transmission but they couldn't and never told me until 4 1/2 hrs later. I will never bring my car back.
9/28/2024
Darlene S. VERIFIED CUSTOMER
George Arroyo is great to work with! He goes the extra mile for me each time I’ve had to bring my car in.
He’s very courteous, nice, and answers any questions that I may have.