Erik is amazing. I really appreciate his support. He helped me prep for a long distance trip and went above and beyond my initial need. Thank you!
12/19/2025
Roque F. VERIFIED CUSTOMER
Very satisfied with the service from Mr Richard Rodriguez.
Thanks
12/19/2025
Dominique S. VERIFIED CUSTOMER
Erik was very patient and very understand to help with questions and concerns and I really appreciated it
12/19/2025
Areli D. VERIFIED CUSTOMER
Rudy doesn’t have the best rapport with me. Even though I wasn’t served by Brit and Tonya. They both said hi and genuinely seemed happy to deal with me. It’s the same when I stop by the show room Lincoln always says hi and makes small talk. It’s welcoming it’s not like I’m bothering them. Rudy however seemed genuinely bothered by me. Unfortunately for him Im not adverse to confrontation ????????♀️ Customer service is an art that Rudy should try to master.
I drive 30 minutes out of my way to come to this dealerships because of people like Lincoln, Augustin, Tonya and Brit. I stopped going to Honda of Katy which is less then 10 minutes from my home because most of the service writers at that location behaved the way Rudy did today. I hope he has a better rest of the year.
12/19/2025
Annabel F. VERIFIED CUSTOMER
Today’s service experience was very frustrating. I arrived for my 9:00 a.m. appointment and waited over three hours, only to be told it would be another hour. My representative, Eric, later informed texted me (not even check on me in person) that my vehicle was not even on the lot despite my scheduled appointment and waiting 2 hours , and that service would begin after HIS lunch break, causing even further delay.
Additionally, when I received my vehicle back, my AirPods had been removed from my keys. I spoke with Eric about it and he didn’t know anything about it, and seem like he didn’t care. I got in my car and someone placed them in the glove compartment without my permission, which made me very upset that they touched it.
During check-in, Erik strongly pushed additional services beyond my oil change, even after I clearly declined. I had to repeatedly state that I did not want any additional services added and specifically requested only the oil change. I also informed him multiple times that I had a $49 coupon; however, my paperwork reflected a charge of $94 until I brought it up again.
Do you not call me. I am done with Honda. I am not getting my services done at Honda anymore. I am done.
12/19/2025
Jenny G. VERIFIED CUSTOMER
Every visit to your service center has been a great experience, thanks to the exceptional service provided by Mr. Rudy.
12/19/2025
Eric E. VERIFIED CUSTOMER
Quality and fast service
12/19/2025
Theodore S. VERIFIED CUSTOMER
Very efficient and did everything required promptly.
12/19/2025
Lilliam S. VERIFIED CUSTOMER
Ella es muy responsable he optado que ella me atienda , no he tenido problemas , el servicio que me han dado ha sido muy bueno .
Gracias
12/19/2025
David G. VERIFIED CUSTOMER
Pierre was so helpful and professional.
12/19/2025
Troung T. VERIFIED CUSTOMER
Great service timely manner .
12/19/2025
Kay D. VERIFIED CUSTOMER
Richard was very nice and went above and beyond to help me!
12/19/2025
Alyssa T. VERIFIED CUSTOMER
Pierre was AMAZING the best service advisor I’ve ever worked with 10/10
12/19/2025
Guadalupe N. VERIFIED CUSTOMER
Great personal customer service
12/18/2025
Luisa G. VERIFIED CUSTOMER
Pierre was competent in my transactions with me.
12/18/2025
Sean D. VERIFIED CUSTOMER
Great job! Service manager really cared about customer! I would use her again.
12/18/2025
Joel R. VERIFIED CUSTOMER
She was super nice and fast.
12/18/2025
Henry G. VERIFIED CUSTOMER
Today was a simple issue, a state inspection, but it brought to light things to address in the new year and the appointment is already made. Having a long term relationship with a service adviser means you can plan for the life of the car.
12/18/2025
Xuxia T. VERIFIED CUSTOMER
This is the best experience I have about car repair over the years, I noticed very late that I got a nail and confirmed leaking quickly, and the quick response and repair really saved my day even though I do not have the appointment scheduled, very appreciative of efficient and professional service. Thank you.
12/17/2025
Jacobo H. VERIFIED CUSTOMER
Thank so much for the work do you there in my truck
So satisfied I’m really happy