For the first time I have lost trust in this dealership.I have bought cars from this location since 1987 and I may never come back because I no longer trust your service department. We have bought 4 vehicles from that location and always had them serviced there. It is a very sad day.
3/15/2025
Genesis P. VERIFIED CUSTOMER
He is always amazing the best service tech always recommend him.
3/15/2025
Robert R. VERIFIED CUSTOMER
Don't bother contacting me. Will never return.
3/15/2025
Regina P. VERIFIED CUSTOMER
Richard Rodriguez is phenomenal! He has excellent customer service skills and delivered what he promised.
3/15/2025
Kaiden D. VERIFIED CUSTOMER
Pierre is the best, communicative and efficient!
3/15/2025
Evelyn A. VERIFIED CUSTOMER
Makayla was very efficient and caring. It was a pleasure to work with her.
3/15/2025
Joy H. VERIFIED CUSTOMER
Pierre was great, thanks so much!
3/14/2025
Justin K. VERIFIED CUSTOMER
Erik was amazing I typically visit the honda in Tomball but since I move Easy Honda was the new location closer to me. This was my first visit and my vehicle hadn't been serviced in quite some time. I really enjoyed how the workers took pictures of the issues that my vehicle had. So far great service.
3/14/2025
Kathlene W. VERIFIED CUSTOMER
Louis was friendly and polite, but I was frustrated by the lack of communication. When I made the appointment, I wasn’t told where to go or what to do. When I got there and got in line for service, I sat there for several minutes while people made eye contact or asked me any questions, even though there were no other people waiting in their cars. I received no information or calls the entire day that my car was at the shop. When I called at the end of the day, I was put on hold for over 10 minutes then my call was dropped. The second time I called back I spoke with a different Louis who was very hard to understand and the clarity was poor. My service agent Louis Finally called me back at 6:15. And said my car would be ready the next day between 10 and 11. I did not hear anything so I called at 12:30 and was told my car would be ready in another 30 minutes. Again no information on where to go to get my keys and paperwork.
3/14/2025
Robert L. VERIFIED CUSTOMER
Keito was courteous and efficient
3/14/2025
Danita R. VERIFIED CUSTOMER
The service was excellent.Makayla did a great job getting me in and out.They did remove the caps off my tires and didn’t put them back on.I was wondering if I could come get them tomorrow.Thank you.
3/14/2025
Kara S. VERIFIED CUSTOMER
Rick is very helpful and gave .e options for my vehicle.
3/14/2025
Mahmoud H. VERIFIED CUSTOMER
Thank you
3/14/2025
Alexander D. VERIFIED CUSTOMER
Rick was very helpful and thorough. Thanks!
3/14/2025
Rayna B. VERIFIED CUSTOMER
Keito Julian is extremely hospitable and accommodating! I enjoy working with him
3/14/2025
Moses D. VERIFIED CUSTOMER
Job well done.
3/14/2025
Thanh L. VERIFIED CUSTOMER
Thank you very much for services.
3/14/2025
Kelli F. VERIFIED CUSTOMER
Pierre was very nice and cool ^_^
3/14/2025
Cybil V. VERIFIED CUSTOMER
Makayla did a fantastic job managing my vehicle.
However I am severely disappointed with Honda. I’ve had multiple issues with my side view mirror lights on my 2024 Honda pilot and Honda is refusing to fix it. I am currently driving around with a broken light while the vehicle is under warranty because the manufacturer refuses to fix the issue until they have engineered a permanent solution. I should not have to drive around with a defective light while the vehicle is under warranty.