Someone was allowed to cut in front of me in line and I didn’t receive a complimentary car wash like others did, probably won’t ret
10/18/2017
Dean S. VERIFIED CUSTOMER
Gordon’s communication about the diagnosis and repair was great.
10/17/2017
Socorro L. VERIFIED CUSTOMER
Representative was pleasant & professional, however I noticed that my car was ready 20-30 minutes before I went to ask when it would be ready.
I had an appointment and did not expect service to be over 3 hours.
In addition as I was on my way home I noticed a dirty greasy hand print on my cloth center console! I attempted to remove it once I got home but did not full come out.
I did take a picture as soon as I noticed it and can send to you.
10/17/2017
Maria T. VERIFIED CUSTOMER
He is very accommodating and pleasant.
10/17/2017
Maryanne G. VERIFIED CUSTOMER
THANK you for efficiency
10/17/2017
Maria I. VERIFIED CUSTOMER
I am very satisfied with the excellent service provided by Vance Wilcox. He is very helpful and polite. He is a great addition to your staff.
My main issue is the length of time it took to service my car. Over 3.5 hrs for an oil change and tire rotations etch. I don’t think I have that much time to spare for an oil change.
10/17/2017
Jesus V. VERIFIED CUSTOMER
Great costumer service!! Alaways come to him when I get my car serviced! Great guy!
10/17/2017
Sharon L. VERIFIED CUSTOMER
It was the first time that I have had my Honda serviced at Metro
Honda. As I drove into the service area I saw John exiting another vehicle and requested help. John was very responsive to me, escorted me into the building, helped in regards to my appointment, service requested and other concerns about my vehicle. He took my information, explained the service requested, cost, approximately how long the service would take , where I could wait, he notified me upon completion and showed me where my car was parked .
10/17/2017
Carmichael O. VERIFIED CUSTOMER
Outstanding service!
10/17/2017
Jaycee L. VERIFIED CUSTOMER
Justin was quick and responsive. Made sure I was taken care of.
10/17/2017
Iman H. VERIFIED CUSTOMER
I am very satisfied thanks
10/17/2017
Martha V. VERIFIED CUSTOMER
Ms Ireland is an outstanding representative of Honda.
10/17/2017
Khloe S. VERIFIED CUSTOMER
My name was spelled wrong in the text, but the service was very speedy and the assistant was very kind and helpful.
10/17/2017
Vivian G. VERIFIED CUSTOMER
Joseph never fails to go the extra mile and explain the vehicle maintenance details. For this reason I ask for Joseph. A truly wonderful individual. Vivian G
10/17/2017
Josephine R. VERIFIED CUSTOMER
Horrible service. I would actually like a manager to contact me at ****-****-xxxx
10/17/2017
Alfred J. VERIFIED CUSTOMER
It was done quickly
10/16/2017
Racinda S. VERIFIED CUSTOMER
This was my first time service at the dealer. The SA (Patrick) came to the vehicle in a great mood. Once I informed him I had a loaner setup, his mood changed. When it came to signing the paperwork for the loaner and the services I was not informed what I was signing. I was not informed of any policy for the loaner or any fuel levels when the vehicle was returned. I was only informed about the fuel level when I asked before leaving the dealership. When reading over the paperwork before I signed, I felt rushed. There was no eye contact. He was not engaged at all. I was given a complimentary service and provided the coupon. The SA took the coupon and at some point of the process it was lost. I felt like I was being blamed for the loss. He left and when he came back said nothing. I informed him I had the coupon in an email and it was then he informed me he had taken care of the issue. The only thing explained was the vehicle conditions. I never file or make complaints. Working in the customer service field I do expect more. After the service and the treatment I would not return to this dealership. I was very disappointed.
10/16/2017
Garrett M. VERIFIED CUSTOMER
Very good experience
10/16/2017
Gabriela G. VERIFIED CUSTOMER
Mr. King has always been thorough and clear in guiding what is needed to keep Our Family vehicle in top shape. He has been our family’s service advisor for years and we trust his guidance, advise and judgement. Our vehicle is 15 years old and runs like new. Many thanks to Mr. King for being part of our vehicle’s longetivity and performance; and Our Family’s Life.
10/15/2017
Roy H. VERIFIED CUSTOMER
John **** provided me with outstanding customer service that exceeded my expectations. Metro Honda staff like him are the reason my wife and I continue to bring our vehicles to the dealership for routine service.