Mariela was helpful at all times, never receiver or listen a “negative answer” , she was always giving us a positive solution for mostly everything.
6/11/2024
Nicole P. VERIFIED CUSTOMER
I was lied to about the status of my vehicle. It had not been serviced the day it was brought in and the service advisor lied to me and told me that the vehicle needed a fuel injector WITHOUT even an inspection made. I had called several times, asking for an update with no response until hours later. The reason why I was calling for an update was because it was apparent through my Genesis Connected Service app that the vehicle had not been touched for service. Further, the vehicle didn’t even make it into service the following day prior to lunchtime. And again, I had to call my service advisor asking for updates because she didn’t call me like she said she would. Very disappointed with service, especially for a luxury vehicle such as Genesis.
6/11/2024
Linda B. VERIFIED CUSTOMER
Quick and efficient valet service and communication. Seamless. Thanks!
6/10/2024
Van B. VERIFIED CUSTOMER
Car was nicely prepped and super clean.
6/9/2024
Donald R. VERIFIED CUSTOMER
Top notch service and a great team!
6/9/2024
Justin C. VERIFIED CUSTOMER
Kyle went above and beyond to help! I didn’t get a genesis loaner, but I had scheduled a rental with an outside company but they didn’t have any cars available. I gave Kyle a call to cancel my maintenance service to bring it back next week but he was able to find a genesis service loaner for the day to get me home !
So helpful !!
6/9/2024
Martin B. VERIFIED CUSTOMER
He was super nice and professional. Loved having him take care of my car. Thank you so much!
6/9/2024
Tisha N. VERIFIED CUSTOMER
Kyle was polite and explained everything well to me when I checked my car in. Unfortunately, I was disappointed because I was told that it takes a week to order the part and I would need to leave my car for 2 weeks due to this recall. I am a teacher so I scheduled this appointment 2 months earlier. Seems like there is something that could be fixed by someone looking at the scheduled appointments to see what cars are needed before they show up especially a RECALL. This would be helpful in the future to make the experience more helpful to your customers. Just a suggestion. Thank you!
6/8/2024
Jinsik K. VERIFIED CUSTOMER
She was very professional on her job and I would love to bring my car to this dealership for anything! thank you for her amazing job to serve the customer.
6/8/2024
Rosalyn N. VERIFIED CUSTOMER
Everyone was so kind. Mary, Daniel Woo and Mariela has amazing customer service. The two young people that shadowed were extremely attentive.
6/8/2024
David L. VERIFIED CUSTOMER
Mariela Valdez was amazing. Unfortunately, it looks like I’m gonna have to come back for some creaky sound in my drivers door, which is one of the primary issues I came in for.
Have a good weekend
6/8/2024
Isaac R. VERIFIED CUSTOMER
You guys are great!
6/7/2024
Gerlinde P. VERIFIED CUSTOMER
Awesome taking me in with no notice and taking the best of care for me Great job Well Done ???? ???? ???? ????
6/7/2024
Caroline T. VERIFIED CUSTOMER
Great service, never disappoints
6/7/2024
Brent W. VERIFIED CUSTOMER
Very professional and great sense of humor.
6/6/2024
Isaac M. VERIFIED CUSTOMER
Kyle is the greatest, exceptional service everytime, made sure all my questions were answered!
6/6/2024
Candice C. VERIFIED CUSTOMER
Professional and courteous on time excellent
6/6/2024
Roman B. VERIFIED CUSTOMER
Friendly service, Mariela took care of everything and did amazing job. Good rental ( loaner) car, my car washed and fully charged. Thx