Excellent Service & Safety First!
I recently brought my car to Hyundai Cerritos due to a fuel injector issue that was spraying gas. It was a concerning situation, but thankfully, the team quickly diagnosed the problem and informed me that it was due to a defective part installed back in March 2024. They took full responsibility, replaced the part at no cost, and ensured my vehicle was safe to drive again.
I truly appreciate her professionalism, honesty, and commitment to customer safety. The service team was thorough, efficient, and reassuring throughout the process. I feel much safer on the road now, thanks to their prompt action.
Highly recommend Hyundai in Cerritos for their excellent service and integrity!
3/2/2025
Jennifer W. VERIFIED CUSTOMER
Always helpful. Always efficient.
3/2/2025
John B. VERIFIED CUSTOMER
Got scheduled for service a day after a special order part came in and the fairly complicated service got done in half the expected wait time. Thanks.
3/1/2025
Barbara W. VERIFIED CUSTOMER
It's always a great experience at your dealership. everyone is always so happy and friendly. Communication from dealership to the client is fast and direct.
3/1/2025
Susan B. VERIFIED CUSTOMER
Very friendly and quick service.
3/1/2025
Katherine S. VERIFIED CUSTOMER
Good service as normal what I get from cerritos hyundai. You guys keep my car in great shape. Thank You All !
3/1/2025
Andrew M. VERIFIED CUSTOMER
Candace and Khalid were amazing!
3/1/2025
James C. VERIFIED CUSTOMER
Believe my car was fixed fast (you would think then why complain) well I was on my call to my mum in Scotland for 1hr 10mins. Standing next to my car for most of that time…. Car was dropped off at 8:38am and I got a text at 11:15am my car was ready. I questioned Louie as I asked had it been checked, I received a text at the same time showing indeed my car had been checked and my recommendation of washer fluid (video) from Andy mechanic. With no timestamp or metadata. I said to Louie ok yes my car has indeed been worked on, it felt to me it had sat there for hours. Why my complaint.
3/1/2025
Shirley M. VERIFIED CUSTOMER
Your Service Representative, Candace, was friendly and very professional...she quickly came out to inquire about my visit...verified this was my final complementary visit..was spot on with my wait time and fully explained details of completed service to my vehicle..Thanx Candace..you provided excellent service!
3/1/2025
Karen M. VERIFIED CUSTOMER
I think you should offer to wash car when in service.
3/1/2025
Antonia M. VERIFIED CUSTOMER
Very helpful, courteous and friendly staff.
3/1/2025
Naser . VERIFIED CUSTOMER
Thank you for your service. Happy to know you.
2/28/2025
Pam F. VERIFIED CUSTOMER
My car was serviced in an efficient and timely manner
2/28/2025
Thelma W. VERIFIED CUSTOMER
Candice assistance me with my appointment this morning. She scheduled my uber ride, sent me a text to let me know my car was ready and greeted me by name with a pleasant smile when I arrived to pick up my car.
The only thing I was unsatisfied with was I had to call to see if the part had come in. My initial appointment was on February 1st, I was told the part would arrive within 3 business days. It was nearly two weeks after my appointment that I took the initiative to check the status of the part.
2/28/2025
Shannon S. VERIFIED CUSTOMER
Juan was amazing
2/27/2025
Andres S. VERIFIED CUSTOMER
Candice and her team were phenomenal! From drop off to pick up, they went above and beyond. The greeters, the foreman, the managers, all amazing! 5 stars! They’ve gained a customer for life!
2/27/2025
Carlos C. VERIFIED CUSTOMER
very good service thanks Louie for everything, all the staff is very friendly
2/27/2025
Hugo C. VERIFIED CUSTOMER
Service as usual fast and friendly, thanks
2/27/2025
Armand J. VERIFIED CUSTOMER
Juan is an outstanding service tec and a excellent employee