Norm Reeves Hyundai Cerritos Auto Repair Service

Thank for your kindness and help.

Thank you I"ll for the survey

Gets the job done, very professional and knowledgeable. Great customer service and care. That's why I always ask for Enrique.

Good

Louie offers only the best customer service. He’s very knowledgeable and amazing.

Mohamed is always friendly and always professional. He goes over the condition of my car and lets me know what’s needed to keep it in great condition. It’s always a pleasure to have him service my car

I was told I needed an appointment for Saturdays. However, there was some taking in without appointments. Guess it’s who you know there.

Candice is awesome. Love her warm smiles and good communication.

Candice is an exceptional individual. She is a true professional. Candice made the process easy.

Very Satisfied

Enrique is amazing and always ensures everything is well. All of your team is amazing and that’s the reason I drive 500 miles round trip to get my car serviced at Cerritos. I don’t receive this level of care with anyone else at other dealers. Everyone makes me feel like they know me and with all my life changes Enrique remembers and asks how things are working out. You service so many customers and yet remember them so well. Thanks!

Had to return to dealer to have the tires rechecked for tire pressure

Excellent customer service.

Enrique went above and beyond and we were very satisfied with his work.

Professional and prompt Very satisfied

Na

Louie Ramos was awesome! He was very friendly, helpful and kept in great communication with me regarding what was happening with my daughter‘s car. Great customer service!

Enrique was very nice!!

wonderful-excellent service! Norm Reeves has my business! Thank You!!

Hi. I had a diagnostic on 03/28/25. My adviser was not there due to a call out so someone else assist me. I asked for a Manager because I was not told that it could take all day. The Manager assist me and expedited my service, I was able to ride with the technician to go over somethings I was experiencing while driving. The technician was able to feel the jerking of my car. The technician explained to me that it would take about 1-2hrs since there will be need to be test completed to determine what will happen next. The Manager stated to me that if the car had to stay overnight that I could get a loaner. I explained to the Manager I cannot come back during the week since I work in Beverly Hills at an hospital. I cannot take off like that. Within an hour the Manager came and talked to me and he stated that there was an update needed for the transmission and there was another test drive completed and another test ran and the car did not detect anymore juddering. The manager stated if I noticed the juddering again to bring it back in. On today me and my family was out and we noticed when going up a small hill in the alley the that car started the judder even worst then before. It felt as if the car was going to shut off. I’m really upset that Hyundai did not look into this matter even further and it should have been kept overnight to really find out what is wrong with my car. I took the day off due to my car not performing right and was sent back home with my car doing the same thing. This is such inconvenience and I cannot take days off because of me having to bring my car back and forth to the dealership. Since my car is doing the same thing it will need to be brought back to the dealership. I’m also under warranty for 100,000 miles. If this matter does not get resolved I will need to contact Hyundai Consumer and speak with a Case Manager. If someone can give me a call back! I will be greatly appreciative, due to me working at the hospital I cannot answer my phone until lunch time . This Mon my lunch is at 12:00 noon and Tues-Fri my lunch starts at 11am.