Norm Reeves Hyundai Cerritos Auto Repair Service

TY Louie

Top quality service.

very good

Louie Ramos did a great job

I am responding to your request regarding my recent service experience at your dealership. I brought my vehicle in on Tuesday, 3/25, due to a noise coming from the rear passenger side, specifically heard between 40-55 mph, which I communicated to the service representative. I did not receive any updates until I inquired later that day and was told my cross rails were installed incorrectly but that no other issues were found. However, through the Bluelink app, I saw that the technician had not driven my vehicle at the specified speed to replicate the noise. I was then asked to return on Wednesday for a test drive with a technician. During the test drive with Jovani, we both heard the noise, and I also noticed my tire pressure sensor light was on, which was not the case when I dropped off the vehicle. I reported both issues to the service advisor but again received no updates throughout the day. Bluelink showed my car had not been moved or worked on, and after multiple calls for a status update, I finally received a callback at 4:10 PM stating my vehicle was ready. When I inquired about the tire pressure light, I was told I’d receive a call back, only to find that it had not been addressed. At that point, I asked about a loaner vehicle, as I had business meetings and could not be without transportation if my car needed to be kept for a third day. Due to the lack of available loaner vehicles, I was advised to pick up my vehicle instead. Upon picking up my car, I was informed that my cross rails were still incorrectly installed and that I would need to return for corrections, along with another test drive with a technician. I had already taken time off work for this appointment and cannot continue to do so for an issue that could have been resolved in one visit. It is concerning that my car remained idle for most of its time at the dealership despite having an appointment. Additionally, if known issues such as the cross rails and tire pressure light were identified, it would have been more efficient to address them while the vehicle was in service. I purchased my vehicle from this dealership and would like to continue servicing it here, but this experience has made me reconsider. I would appreciate your feedback on this matter and any steps your team can take to improve the service process moving forward.

Excellent customer service!

A great experience and excellent service by Justin Linago!

Was great being helped by him.

Satisfied

Candice made me feel welcomed and kept me informed regarding the service. She did a great job

Enrique is my favorite service associate. He is always kind, and knowledgeable. Always communicate when car is being service.

She kept me up to date on all steps of the process and answered my lengthy questions.

Thank you! You made what I feared would be a pain in the neck… turn out to be easy. Thanks for communicating everything so well!

Your technician left the top of the intake ear box completely disconnected and just laying on top, not even in correct position.

No worry!

Great service as always

Great customer service.

Weird workers, had a worker stare me down as I was walking in. Trying to intimidate me or something, makes me laugh. Punk thinks he’s better than everyone else. Asian looks Filipino definitely needs a reality check

Thank you.

I brought my car in for an oil change with filter change, a tire rotation and software update. NONE of this was done. NONE of it! I was told that the software update oils couldn’t be done unless I got a new computer for the car. A tire rotation wasn’t needed and they told me the oil change was done. I was charged but my car didn’t run like it. I took my car to my mechanic today to check, oil level was low and the filter was 90% clogged. If an oil change was done a month ago how is this possible? I was robbed of $67 dollars. Never coming back EVER