Juan was easy to talk about service recommended what we wanted and what not. Honest is key and we got that from him
6/26/2025
Maria F. VERIFIED CUSTOMER
Juan was great and made the whole process smooth
6/26/2025
Andrew E. VERIFIED CUSTOMER
100% satisfied with everyone that helped us. Thank you
6/26/2025
Karen M. VERIFIED CUSTOMER
I have been a customer with Norm Reeves Superstore for a while and I am pleased with the service I received each time. Gary has been an outstanding service manager and I wouldn't hhave anyone else.
6/25/2025
Pamela G. VERIFIED CUSTOMER
I brought my car in about five months ago regarding the inability to open up gas cover, and it was supposedly repaired. I paid for this repair. This is not my main car to drive so it was not frequently driven, and I noticed that the gas cover was no longer able to be opened again just before my trip out of the country for a month. The issue I’ve experienced from the beginning was episodic and unpredictable. It didn’t occur all the time before I brought it in the first time. So I was unaware it was not repaired correctly. l was out of the country for a month and I brought it to the attention immediately upon my return. I was told it was gonna cost me money again to repair because it was actually a different issue that was causing the door not to open but I disagree it was the same issue, it was the exact same experiences. I was told I took too long to advise of the issue thus u would have to pay since it was a 5 month delay. I feel totally taken advantage of. You do not value me as a customer. And I bought this car from your dealership as well. I will never return based on this lack of true customer service and apparent money grab.
6/25/2025
Katina P. VERIFIED CUSTOMER
The service done on the car was great and I am satisfied. However, the customer service was not thorough nor kept me informed of my vehicle that was in service. And I didn't receive a car wash when receiving my car back.
6/25/2025
Lily H. VERIFIED CUSTOMER
I've asked to speak to a service manager, but no one bothered to respond back to me.
6/25/2025
Duk K. VERIFIED CUSTOMER
I recently visited the Hyundai repair center for my car repair service and got satisfactory results. Especially Mr. Ramos’ service sprit was the best among them. Thank you to him.
6/25/2025
Richard G. VERIFIED CUSTOMER
Excellent service
6/25/2025
Israel H. VERIFIED CUSTOMER
Enrique has always made the experience more comfortable and easier to get thru paperwork. When explaining any issues for you visit it feels more of a 2 way conversation than just saying a list of car issues. He makes sure he understand what you're trying to explain and detailed as much possible. Always a great visit
6/25/2025
Jeremiah P. VERIFIED CUSTOMER
Fernando was a great help and awesome customer service
6/25/2025
Tara F. VERIFIED CUSTOMER
Fernando was very welcoming and provided great customer service.
6/24/2025
David P. VERIFIED CUSTOMER
I have enjoyed the visit to the dealership for the basic maintenance service!
6/24/2025
April Nanette. VERIFIED CUSTOMER
Everyone is nice and Louie explained everything.
6/23/2025
Clarissa D. VERIFIED CUSTOMER
I have been a Norm Reeves Hyundai customer for years and I am very pleased with the service. Louie Ramos is very knowledgeable and has helped me get my car in very good condition.
6/22/2025
Jennifer D. VERIFIED CUSTOMER
Enrique kept us informed on what was happening with our car.
6/22/2025
Cynthia E. VERIFIED CUSTOMER
Mr. Ramos was very thorough with his initial assessment and made sure that we repaired the correct area of my car. I’m grateful that he not only listened to me but that he had the courage to question my descriptions and make sure everything was looked at carefully before proceeding with the work.