I have Bluetooth and USP connectivity issues. None was resolved because you couldn’t replicate it. Even more frustrating is the inability to permanently turn off Forward Safety. You can only turn it off after your first start the car. It will automatically come back on again when you turn the car off and then turn it back on again. The reason this is frustrating cause one time it came on and then ABS automatically engaged because the smart car thought it was gonna get into a collision, but I wasn’t and when the ABS came on it and locked my brakes and I almost got rear ended. NOT good. Definitely a safety hazard for me and I’m a professional driver. I’m going to take further action.
7/11/2025
Robert A. VERIFIED CUSTOMER
The service department is always a pleasure to work with. Outstanding leadership with Heman
7/11/2025
Karen E. VERIFIED CUSTOMER
Great customer service!
7/11/2025
Elisha H. VERIFIED CUSTOMER
Both Gary and the younger guy who closed out my bill and had my car brought up to me were great. Thank you both for your help!
7/11/2025
Gale S. VERIFIED CUSTOMER
Always so pleasant and accommodating.
7/10/2025
Cynthia P. VERIFIED CUSTOMER
Candace did a very satisfying assistant helping me get the right service for my Kona. She was very pleasant & helpful. Great job, Candace!
Cynthia P
7/10/2025
Yea K. VERIFIED CUSTOMER
Job will done thanks
7/10/2025
Carillos A. VERIFIED CUSTOMER
Enrique is a really nice guy & very professional, he sends update on my vehicle most of the time.
Thank you
7/10/2025
Olivia A. VERIFIED CUSTOMER
I like to thank the service department. We’re taking care of my car, I was surprised to know that the tire warranty was covered, and I appreciate so much that they brought it to my attention, and I want to thank the service department very much I appreciate them Thank you.
7/10/2025
Carissa M. VERIFIED CUSTOMER
Mo did such an amazing job handling the complications with my car. He kept me informed and took care of costs that wouldn't have been fair for me to pay since they had to experiment with my car to find the problem. I felt very taken care of, which I've never been able to say about another service repair shop.
7/10/2025
Afshin S. VERIFIED CUSTOMER
Candice was fantastic! The reason I moved my service to Norm Reeves was because I experienced less than stellar service at my previous dealer. Candice was my first representative to work with at Norm Reeves and she was amazing. Very thorough, communicative, and friendly. Would highly recommend.
7/9/2025
Lisa S. VERIFIED CUSTOMER
Besides being very friendly, outgoing, and answering all my questions, Candice provided very valuable information on what the detected problem was, what work would be needed, and provided a good estimate of the time the repair work would take.
7/9/2025
Chris S. VERIFIED CUSTOMER
fast and complete service, excellent
7/9/2025
Ana R. VERIFIED CUSTOMER
Gary was extremely polite and accommodating. Had a wonderful experience.
7/9/2025
Susan B. VERIFIED CUSTOMER
Friendly, easy, fast
7/9/2025
Gregory B. VERIFIED CUSTOMER
Very good ????
7/9/2025
Manuel F. VERIFIED CUSTOMER
Fast service and good
7/8/2025
Victoria M. VERIFIED CUSTOMER
Always helpful and professional.
7/8/2025
Sky T. VERIFIED CUSTOMER
He was very helpful in answering my questions and letting me know how my service was going and when it would be completed!!
7/8/2025
Richard R. VERIFIED CUSTOMER
Gary is great. He helped me get my car serviced in a very efficient manner. He is always respectful, takes the time to listen and address my concerns.