I was disappointed that I was not explained to the work that was being done, I said the filters could be replaced, I was told by the check out girl that I have a nail in my tire, only because I asked what was done other wise nobody would have said anything!..I was not impressed with the customer service. Victor was very nice checking me in. I would have liked if the service department went over the work that was being done AFTER it was serviced.
10/30/2021
Ron M. VERIFIED CUSTOMER
Great service
10/30/2021
Robert M. VERIFIED CUSTOMER
Thank you for the recommendations of service to be done. I will have the recommended items done at my next service appointment.
10/30/2021
Danielle M. VERIFIED CUSTOMER
Poor communication, inaccurate service delivery
10/30/2021
Vincent K. VERIFIED CUSTOMER
I should of been told there would be extra charge for more oil . Also that my tires would be rotated as I just got the tires maybe 1,000 miles ago
.
10/29/2021
Marsha G. VERIFIED CUSTOMER
I was heading home to the OC...when I noticed the engine light was on...didn't want to make that drive if something was wrong...Patrick was very helpful and nice...got the job done quickly...Thank you
10/29/2021
Leticia M. VERIFIED CUSTOMER
Professional,clean and informative. Very satisfied.
Thank you
10/29/2021
Maria M. VERIFIED CUSTOMER
Thank you!
10/28/2021
Lawrence M. VERIFIED CUSTOMER
I still have the 2 problems I brought my car in for
10/27/2021
Larry S. VERIFIED CUSTOMER
No parts yet on my recall. It's been a year.
10/27/2021
Laura L. VERIFIED CUSTOMER
Service Rep had to sign-off on Multi-Point Inspection Report after talking to the technician because the technician didn’t fill it out.
10/27/2021
Rowena L. VERIFIED CUSTOMER
Great service, quick, easy and I was driven to work which was awesome! Thanks to all had a part with my car service.
10/27/2021
Melinda M. VERIFIED CUSTOMER
I dropped my car off @ 0850, before my 0900 appoint. I did receive a text message about 1130 from Tom stating to text any questions. I asked 3 times, via the text number, every 2 hours, 1139, 1345 and again at 4. I then called and left a message at 1630. At 1640, I finally got a call my car was done. What I don’t understand is why it took from 0900 to almost 1700 for a basic oil change to be completed?? I know I dropped my car off, but that didn’t mean I didn’t need it all day. I figured my car would be ready in a couple hours. I had to borrow a vehicle to go pick up my children from school. I also don’t understand why I get a message to text any questions but no responses all day. I understand being busy, but because I wasn’t physically waiting, doesn’t mean I wasn’t waiting for my vehicle. The lack of communication and respect for my time is what was frustrating. I hope my next service appointment goes better.
10/27/2021
Tim . VERIFIED CUSTOMER
Great service but would like to see service team members wear mask especially when there in my car.
10/22/2021
Guy G. VERIFIED CUSTOMER
Greeted by Patrick and verified concern
10/21/2021
Not Provided. VERIFIED CUSTOMER
Thank you Tom for the help
10/21/2021
Dale E. VERIFIED CUSTOMER
Patrick did a great job communicating the progress of my truck repairs.
I appreciate his personal investment in my vehicle’s repair.
I will use your service department in the future.
10/21/2021
Priscilla M. VERIFIED CUSTOMER
I don’t know what I would have done without Ford and the awesome help from Mr Patrick Peck and your service department for taking good care of my Vehicle.
Thank you