Tom was very informative and insured my vehicle would be done before end of day and delivered earlier than expected
He made me feel like he valued my time and time constraints.
Definitely will come back to Tom for his excellent customer service.
And great service work on my truck
Thanks
J H
5/27/2021
Perry C. VERIFIED CUSTOMER
Good job and on time
5/27/2021
Steve H. VERIFIED CUSTOMER
Great speedy service
Thanks
5/25/2021
Peggy R. VERIFIED CUSTOMER
We love Tom Healy, he has gone out of his way for us several times. He should be teaching the Art of Customer Service to others. His empathy and compassion are very much appreciated by us. With sincere gratitude, Ernie Crook & Peggy R
5/25/2021
Chris T. VERIFIED CUSTOMER
Patrick peck did a awesome job on my truck. He addressed all my requests and did it in a timely fashion. Thank you
5/23/2021
Charles H. VERIFIED CUSTOMER
Thanks for the great communication via text and phone. Very easy and clean service. Thanks for checking my coolant concern and advising a solution. Great work.
5/22/2021
Glenn S. VERIFIED CUSTOMER
I had an appointment for Tuesday morning. Dropped off before 8 am and truck wasn't done till after 3 pm. Not sure what happened. They did finish by the end of the day.
5/20/2021
Brad H. VERIFIED CUSTOMER
Patrick was great! Very professional yet relaxed, made me feel as if he cared about taking care of me. A huge surprise was he was aware of all of my concerns in detail (something my previous 2 Ford dealers were sorely lacking). I participate in the FordRaptorForum so was aware of issues prior to coming in...Patrick had a handle on all of my concerns. Your other service dept. personal were great and appreciated the shuttle service to/from rental car agency. Santa Maria Ford has helped me to begin to trust Ford Setvice again. Thank you.
5/20/2021
Ivan C. VERIFIED CUSTOMER
Patrick Peck, is knowledgeable and makes you feel comfortable when receiving great service.
5/20/2021
Rebekah C. VERIFIED CUSTOMER
Fast service! Wonderful! Thank you!
5/18/2021
Susan T. VERIFIED CUSTOMER
Alex was very professional and caring about the issues with my Nautilus. He researched the background of the work done on the car. Shocking to hear that the transmission was not in the system.
Alex keep me posted on the work that was being done. He also had a car ready for me that was clean. I hope that Alex stay at Santa Maria Ford Lincoln for a very long time.
5/15/2021
Sean L. VERIFIED CUSTOMER
Tom Healy has always been the best service advisor! I live in arroyo grande with a Ford dealer less than 4 miles from my house yet drive to Santa Maria to get my truck serviced. Tom is always helpful and super professional. I will continue to drive the extra 20 miles to get my truck serviced with Tom! Thanks again
5/15/2021
John H. VERIFIED CUSTOMER
Thank you for class A treatment
5/15/2021
Todd D. VERIFIED CUSTOMER
Very attentive and professional
5/14/2021
Sharon G. VERIFIED CUSTOMER
I had a very good experience. Patrick Peck was always polite, interested, and knowledgeable about my car and it’s history. I wasn’t looking forward switching from Juan **** to a new service person. And I’m nothing but delighted to have Patrick as my guy! It’s been a really good transition! Thank you Patrick!
5/14/2021
Doug B. VERIFIED CUSTOMER
Patrick was on it!
5/14/2021
Ken A. VERIFIED CUSTOMER
I was very satisfied with the service I received both from Patrick peck in his knowledge & customer service. Ken
5/14/2021
Bob S. VERIFIED CUSTOMER
Patrick all ways does a great job. Very happy with the service.
Thank You.
5/14/2021
Steve P. VERIFIED CUSTOMER
Great service.
5/12/2021
Robert V. VERIFIED CUSTOMER
The automatic turn off feature of my vehicle. I bought it in for that and a 50000 checkout. They said they charged the battery. When I got in the vehicle and drive away it so had the same issue. I was unable to come back and discuss it with the advisor.