Volkswagen Brandon Auto Repair Service

Service advisor wasn’t very help full, I scheduled an appointment do you have a recall issue fixed and the paper said should take approximately three hours I dropped it off Friday night for them to service it all day Saturday and they told me Saturday afternoon that they would have to keep the car until at least Monday morning to finish the job so I voiced my concerns with not having a vehicle to take my kids to school and he said they did not have any loaner vehicles so that I can take my kids to school. car wasn’t finished until about 3 PM Monday afternoon, it was such an inconvenienced for me. I then was working in the area and decided to stop by the dealership to at least pick up the keys so that if I didn’t make it back in time before they closed then I could at least get my car back and he would not let me have my keys until I was able to take the car off the parking lot, even though I’ve had my vehicle service with them for multiple issues and every time it’s never been a problem for me to leave my vehicle there while I took the keys until I could make arrangements to have somebody come with me to pick it up. I just felt like another number and not an actual customer. I also have a bumper-to-bumper warranty, and they tried to charge me a diagnostic fee to see if it was covered under the warranty, when I brought the car in about a year year and a half ago for a different rattling noise they were more than eager to take a look at it at no charge and they told me that they couldn’t find any issues. I don’t know what the difference between that time and this time is.

Great service friendly help

Where’s my money?

Alex was very professional and easy to work with. I felt very valued as a customer and will definitely ask for him in the future.

He was great! Thanks

Rolando was very attentive and informative in providing me with the best service. Thanks for the education you provided and individual/itemized service plan, per my request.

Professional service and relatable

Jonathan was extremely helpful. He explained everything so that we could easily understand. He took care of the paperwork in a very timely fashion. An outstanding representative for Volkswagen.

Ok please send he was on top of everything and wonderful customer experience

We brought our car in without notice at the end of the day, having picked up a nail on one of the tires. We received immediate attention from Michael Cruz... he evaluated the situation, determined a new tire needed to be ordered and had us on our way in a loaner car in good time. We picked up the car next day, as promised. Great service, as usual from Michael.

Everything was fine

Jonathan very helpful and professional

Great customer service. Will definitely be going back

Great overall experience

Excellent service! Jonathan was courteous and very professional. I enjoyed my visit.

Great service!!

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Rolandowqs very pleasant and professional answering all my questions easily!

Unfortunately tech was not able to duplicate issue. However did recommend transmission service which is what we originally came but we were told was not needed.

Jonathan always take great care of me and my vehicle. He is always friendly and knowledgeable!