Service advisor VW assigned was not at appointment so someone else checked me in. They were very polite and professional. Sent a message later in the day inquiring about status of vehicle, never heard back. Called and left message, never heard back. Next day was told vehicle was ready so I went to pick up and again assigned service advisor wasn’t there. Not sure why assigning a service advisor matters?
4/24/2024
Dursie W. VERIFIED CUSTOMER
Sydney is always outstanding !
4/23/2024
Stephen S. VERIFIED CUSTOMER
I appreciate all the help that Brandon Volkswagen was able to provide me. They were great in assisting in the repairs an getting my car back to me quickly.
4/23/2024
Lin F. VERIFIED CUSTOMER
Jonathan and
4/22/2024
Juan G. VERIFIED CUSTOMER
The service representative was extremely helpful and really attentive…… The presentation of the vehicle when it was sent back to me, was kind of messy to the point where there were halfway bottled waters left in it…… So that part was highly satisfying.
4/22/2024
Christine Z. VERIFIED CUSTOMER
I had a check engine light on for the past 3 weeks. You tried to fix it and today you said it was fixed and when I got in my car the chexk engine light was still in. Your service people are personable but I don’t trust your team right now.
4/20/2024
Terry G. VERIFIED CUSTOMER
Great service!
4/20/2024
Rhendi B. VERIFIED CUSTOMER
This advisor was beyond rude and to tell a customer that he won’t change his policy and that I would be paying $200 for my car to move into the garage to be looked at is disgusting. He is not my normal advisor and I wouldn’t recommend him to no one.
Needs work on how to talk to customers especially repeat known customers!
4/20/2024
Brittany T. VERIFIED CUSTOMER
Always enjoy working with Rolando! He always keeps me updated on on the progress of my vehicle.
4/19/2024
Barry P. VERIFIED CUSTOMER
Jonathan Zamora failed in every way. I requested service to my suction jet pump (5Q0-201-029) because it allowed fuel to flow into my charcoal canister and now won't restart after driving and bringing the engine up to temperature. But will start after the engine cools off. He never informed the technician of any of this. Instead he described an intermittent no start, sputtering, lack of power and heavy fuel smell. So he/they claim that my low preasure fuel pump is so bad it needs replacing before anything can be tested. On more than 5 different occasions I asked him and his manager "how did they test the suction pump and why not simply do that or give my car back to me. My mechanic informed me the the low pressure fuel pump would likely set of the check engine light "if it was only reading 1 bar of pressure", as Jonathan claims. The car drive perfectly until it heats up and then the ignition is turned off. So I picked up my without getting my suction jet pump checked and replaced if needed.
Totally unhappy with how I was treated at vw of brandon.
4/19/2024
Carl I. VERIFIED CUSTOMER
Thank you for your time and being understanding Sydney.
4/19/2024
Lauren M. VERIFIED CUSTOMER
Misleading specials and did not receive standard wash
4/18/2024
Ivelisse P. VERIFIED CUSTOMER
Your Service department was very helpful and kept us updated on all the issues and the issues were resolved in a timely manner
4/18/2024
Gustavo A. VERIFIED CUSTOMER
Very informative and considerate of my time. Thank you
4/17/2024
Rosa G. VERIFIED CUSTOMER
I will gladly complete the survey because alexandro Feliciano was amazing and helped me out greatly with a smile on his face the entire time. Thank you so much
4/17/2024
Vincent D. VERIFIED CUSTOMER
Thanks for contacting us eventually
4/15/2024
Kevin O. VERIFIED CUSTOMER
He was very efficient and made sure it was a quick process. All around the service he provided was outstanding