My navigation is still not functioning. I drove from Sun City Center to Land O’ Lakes today & it was way off, even telling me I was in the water. I cannot put in a destination without out getting faulty directions. It keeps saying “off road” and tells me to make a u-turn when I don’t need to. Something is definitely defective & I would like to hav it repaired or replaced if necessary.
3/13/2024
Jennifer S. VERIFIED CUSTOMER
I appreciate the communication and speed of service
3/13/2024
Aimee D. VERIFIED CUSTOMER
I really appreciate the great communication I received from Jonathan. He was very professional, knowledgable, and friendly from start to finish.
3/13/2024
Tedd D. VERIFIED CUSTOMER
Rolando made my first visit to this dealership ideal and made it an easy decision for me to adopt Brandon VW as my go-to dealership for Service and Sales alike.
3/12/2024
Jennifer Cable. VERIFIED CUSTOMER
No follow up after initial check in. I received texts from service mechanic but manager never stopped back over. Dropped off car at 9am, personalized video wasn’t sent until 11:08Am, additional items not sent until 11:23am. No contact with Sydnie or any service manager until around 1:00PM when my car was complete. Completed services weren’t explained to me and the additional items I asked for them to check (TPMS & coolant) were never addressed. 4 hours I waited in service area and managers did not speak to me except at 10:10AM when Sydnie was walking thru asked if I was ok. I have had all my services completed at this location and have never had such a poor experience. Sydnie has always been great in the past and provided updates when available but today was not her best day. Not sure it should take 2 hours to receive inspection video after service appt time.
3/12/2024
Dan B. VERIFIED CUSTOMER
Everything was great, even cost was lower than originally estimated…always a win!
Forgot to install a missing lug nut cover.
Thank you
DB
3/12/2024
Natalie B. VERIFIED CUSTOMER
Satisfied with work done. Satisfied that parts and labor under warranty. Very unsatisfied that parts continue to break and time I need to spend for repairs. Even if under warranty.
3/10/2024
Shante W. VERIFIED CUSTOMER
Jonathan is great!
3/10/2024
John A. VERIFIED CUSTOMER
I was pleased with the service on my Atlas. Rolando was very helpful.
Thank you
3/10/2024
Donald R. VERIFIED CUSTOMER
Greatly disappointed in Brandon VW, the car was towed in for service as the Tempature Warning light came on. I asked them to check why the light was on and to do the 60K mile service. Well $4700.00 later you say the car is ready. I get in and guess what THE Tempature Warning light is still on. The reason the car was brought in for wasn't fixed. And your service technician get in the car and test it and don't notice the Tempature Warning light is on? This was NOT a satisfactory repair of my car. And if Mr Cruz is going to be out for the day (Friday) then you should say that on your voicemail, so when someone keeps calling and your not answering your phone you tell them to contact someone else in the service department. That would be the professional thing to do
3/9/2024
Anna L. VERIFIED CUSTOMER
Thank you!
3/8/2024
Shytima W. VERIFIED CUSTOMER
He went above and beyond to make sure I understood the problems, and he even gave my car a complementary car wash
3/8/2024
Ahmad U. VERIFIED CUSTOMER
Excellent customer service lady was working with. She was wonderful but Mechanic left one of their tools on my engine and once I left there my car stopped working and I called him back to see what’s going on. They said they didn’t do anything. I paid them $300 for diagnostics, which they didn’t do anything apparently, so I won’t be coming back there mechanics don’t know what they’re doing
3/7/2024
Barbara G. VERIFIED CUSTOMER
Michael is great - helpful and efficient. Made the whole process simple and easy. Thank you!
3/7/2024
Tosca S. VERIFIED CUSTOMER
I am very satisfied with the quality of service received at Brandon Volkswagen with Rolando. He was courteous and attentive to my vehicle needs.
3/6/2024
Richard C. VERIFIED CUSTOMER
Please change the address you have for me in your files to the following.
3109 Ruby Dr
Ellenton FL
34222
3/6/2024
Kevin M. VERIFIED CUSTOMER
Michael Cruz was very helpful with letting me know what my service was going to be consisting of and made the process go smoothly.
Matt Nicklas was the technician who took care of my car and sent a very detailed video about my multi-point inspection telling me about how my car.
They were very helpful in my visit today and would like them in the future.