John did and excellent job getting me in and out. Thanks!
11/24/2020
BRANDON VOLKSWAGEN. VERIFIED CUSTOMER
I cancelled my deal because you guys treated me horribly and attempted to get the most money out of me instead of giving me the best possible deal. Luckily I didn't take delivery of the car or give you any money. I would've been stuck with a car that I overpaid for.
11/24/2020
John H. VERIFIED CUSTOMER
Austin is great every time I’m in. Detail-oriented, and excellent customer service.
11/24/2020
MICHAEL M. VERIFIED CUSTOMER
No comment
11/24/2020
Eric M. VERIFIED CUSTOMER
The wrong tires were placed on my car after I sent a picture of the ones my deployed husband wanted. I called...no apology no admission of fault or mistake considering I told them on the phone...sent a picture.. and left a message on voice-mail confirming exactly what he wanted. I asked to speak to service and or general mgr after I was told I can pay difference. No one has called me after I have left 2 messages for the general mgr. The associate called saying he got approval to waive fee for additional cost of tires I want but I need to drop car off. I work 40 hrs a week...husband is deployed..have a 4 yr old and 2 yr old. I can not drop car off and get rides. I would expect calls back an a loaner since you made the mistake.
11/23/2020
Ahmad B. VERIFIED CUSTOMER
I had a 9:30 appointment for N oil change and my car was not ready til 2:30.
11/22/2020
Yvonne A. VERIFIED CUSTOMER
I brought my vehicle in with four concerns, only two of which were actually resolved . The other two concerns, were not handled and I don’t believe they were actually even looked into. So now I will have to make another appointment. It’s frustrating because, just like anyone, it makes a big impact on my day-to-day activities and my job when I don’t have my vehicle. It is additionally frustrating that you do not have a loaner car Program available and that you no longer have a courtesy service as well.
11/21/2020
Michael M. VERIFIED CUSTOMER
No comment at this time
11/20/2020
JOANNE B. VERIFIED CUSTOMER
Had an appointment at 930 came back at 330 and they hadn’t even touched my car. I had to go out of my way and get transportation.
11/20/2020
Juan S. VERIFIED CUSTOMER
John Thank you for your professionalism and attention to customer satisfaction. Great communication!
11/20/2020
Francisco M. VERIFIED CUSTOMER
You did not have my batrery in stock...after 1/ 2 hour told it was another dealership...how long do u need 2 jnow when you u have No battery.
11/19/2020
Carolina G. VERIFIED CUSTOMER
Very satisfied
11/19/2020
Johnny C. VERIFIED CUSTOMER
Great customer service
11/18/2020
BRANDON C. VERIFIED CUSTOMER
No comment
11/18/2020
Peggy W. VERIFIED CUSTOMER
Love! Love! LOVE Carlos!
11/17/2020
Cecillia A. VERIFIED CUSTOMER
Very good service thanhks
11/17/2020
Floyd M. VERIFIED CUSTOMER
I was not satisfied with the detail courtesy wash? My car was washed prior to coming in for a tire change and tire wasn't cleaned and my car had water spots that dried on the car causing me to re-wash my car. And found small Nick's on the rim where they're was replaced.