This was my 1st time at VW Brandon. All previous service was at Reeves. I was pleasantly surprised and pleased with the level of service.
1/22/2021
Tanya R. VERIFIED CUSTOMER
Brian Vega is the best!
1/20/2021
Amira K. VERIFIED CUSTOMER
Awesome customer service
1/20/2021
Juan G. VERIFIED CUSTOMER
wish they would've had the cameras in stock to fix my issue
1/19/2021
Kadrita G. VERIFIED CUSTOMER
Carlos is awesome vet
Very knowledgeable and helpful understanding
1/19/2021
Joseph M. VERIFIED CUSTOMER
The only thing I'm disappointed in is that you no longer accept the VW service credit card everything else was fine That's the only thing that I was upset by was that you no longer take that payment and I understand it's under new ownership. But that made it very inconvenient especially when I was anticipating using that card to pay for the servicing.
1/19/2021
Greg S. VERIFIED CUSTOMER
Thank you service went well
1/19/2021
Christopher C. VERIFIED CUSTOMER
Excellent service. The team addressed all my issues superbly.
1/19/2021
Yishan M. VERIFIED CUSTOMER
I think that in general they should be more kind to customers, it is a shame with the wolksvagen's history has people like that, only thinks about selling and once they do it is no longer the same customer treatment, I am very disappointed with the treatment received, the day of the purchase very friendly the next day many of them did not even know me, the service's boss did not look me in the eyes while he spoke to me, I really hope they change they actitud the next time I visit Brandon's Wolksvagen.
Creo que en general deberían ser más amables con los clientes, es una pena con la historia de wolksvagen que tenga gente así, solo piensa en vender y una vez que lo hacen ya no es el mismo trato al cliente, estoy muy decepcionado con el trato recibido, el día de la compra muy amigable al día siguiente muchos de ellos ni siquiera me conocían, el jefe del servicio no me miró a los ojos mientras me hablaba, de verdad espero que cambien de actitud la próxima vez que visite a Brandon Wolksvagen.
1/18/2021
Steven J. VERIFIED CUSTOMER
I drove six miles down the road and noticed the check engine light was on. Not sure if it was ever turned off. Now I have to spend my Monday (holiday) at Brandon Vw after my car was at the shop for more than 4 days. Not acceptable.
1/17/2021
Jason B. VERIFIED CUSTOMER
Great customer service. Will be back
1/17/2021
Karen P. VERIFIED CUSTOMER
Very good service
1/17/2021
Ricardo D. VERIFIED CUSTOMER
Professional Service
Thanks
1/17/2021
Michelle J. VERIFIED CUSTOMER
Took too long, instead of texting can call if no there is no response within 5 mins.
1/16/2021
Joanne Q. VERIFIED CUSTOMER
Thank you for your great customer service!
1/16/2021
Alisha F. VERIFIED CUSTOMER
Carlos is always super friendly and helpful. However, after dropping my car off for service I was told my vehicle was being cleaned, had it handed off to me when I picked it up and was told it was again “nice and clean”, and it DEFINITELY was not touched at all. My vehicle is white, so it’s not difficult to see the dirt. Absolutely nothing against Carlos or his service. I imagine he believed the car was being washed, but there was either total disregard, or a very clear lack of communication.
1/16/2021
Donreece B. VERIFIED CUSTOMER
I thought since being value customer i would have a discount, but to my dismay, I did not receive it.
1/15/2021
Tiffany L. VERIFIED CUSTOMER
Brian was able to squeeze me in and took very good care of what I needed to be done.
1/15/2021
Michael L. VERIFIED CUSTOMER
Brian Vega is definitely an asset for VW, extremely courteous, knowledgeable and most of all, an honest car dealership employee..... enough said. Keep up the good work Brian and God ????.