Shouldn't have to come back to service three days in a row..
6/12/2021
Ann L. VERIFIED CUSTOMER
Sonja and Katie both were g
Friendly and efficient
6/12/2021
Cindy P. VERIFIED CUSTOMER
So happy with all of the years of wonderful, friendly sercice!
6/12/2021
Wendy R. VERIFIED CUSTOMER
You were terrific to work with. Thanks for making everything so easy. Thank you!
6/12/2021
Peter C. VERIFIED CUSTOMER
- Attitude of all staff was Friendly, excellent and knowledgeable. grade: A
- However due to being so busy at times a couple details were missed. grade: B
- Parts not in stock. Needed to be ordered. Vehicle left over night. Free Uber offered. grade: A
Next morning - The parts had Not been ordered.
- However they were obtained quickly the next day and the work was done at time promised. grade: B
-Billing at checkout showed my being charged for parts included in the RECALL. (To be Free).
- Staff straightened out quickly. grade B
Overall experience: B
Room for improvement - during BUSY times.
Attitude/Expertise - Excellent
Would I come here again?
Yes. :)
6/11/2021
Terese S. VERIFIED CUSTOMER
Four hours to buy a car is way too much time. Once we decide to buy a car it should take no more then 1 hour. The salesmen were all friendly and I like them all but if you are going to compete with the internet you need to step up your game!
6/11/2021
Cindy D. VERIFIED CUSTOMER
Your service department is amazing and their customer service is outstanding I just want to thank everybody. I really would like to give a shout out to Andra he was amazing and always kept me updated with my vehicle thank you guys so much.
6/11/2021
Diana M. VERIFIED CUSTOMER
Great experience today at Livermore Honda with Sonja Brown. The service was excellent they were able to get me in at the last minute. Everyone was very pleasant and attentive. Thank you!
6/11/2021
CHARLES B. VERIFIED CUSTOMER
Settings were changed and had to be reset for seat and mirrors etc and we had to re enter phone number, radio changed? Causing inconvenience
6/11/2021
Dat P. VERIFIED CUSTOMER
Helpful and good. Services
6/11/2021
Amber P. VERIFIED CUSTOMER
Great service! Thanks for the thorough explanation of what was going to be done to our vehicle!
6/10/2021
Ramesh P. VERIFIED CUSTOMER
it has been a pleasure to work with TJ. He is a keen listener and addresses our questions quickly
6/10/2021
Randy K. VERIFIED CUSTOMER
Very Professional , Courteous ,Very Good Experience and Workmanship
Thank You All for making my service so pleasant.
6/10/2021
Ramesh B. VERIFIED CUSTOMER
Sonja Brown was courteous, upfront, and honest. She provided very good customer care and explained all the work required very diligently.
6/10/2021
James C. VERIFIED CUSTOMER
Thank you Sonja.
6/10/2021
Pushpa J. VERIFIED CUSTOMER
Great service
6/9/2021
Lorraine G. VERIFIED CUSTOMER
I don’t know who Katie Brower is. My salesman is Howard, is gives superior service, very nice and very smart. He really is a pro. This is the 2nd car I have purchased at the Livermore Honda dealer and I am very satisfied. Thank you Howard your the best. Lorraine G
6/9/2021
Nancy D. VERIFIED CUSTOMER
Thank you RJ
Always provides great customer service
6/9/2021
Amit W. VERIFIED CUSTOMER
I spent over $1500 dollars for servie and new tires. I pickup my car to find the tires are all dirty. I'm very disappointed.
6/9/2021
Sylvester B. VERIFIED CUSTOMER
Professional, courteous and service appears to be of the highest quality.