Renato was very friendly and courteous.
It was nice to see smile on someone who enjoys speaking to customers.
10/9/2024
John Laura. VERIFIED CUSTOMER
All good
10/9/2024
Richard J. VERIFIED CUSTOMER
He was great. Knowledgeable, quick turnaround.
10/8/2024
Susan K. VERIFIED CUSTOMER
Great customer service
Disappointed pick up ride no longer avail
10/8/2024
Karolina M. VERIFIED CUSTOMER
Jimmy is wonderful! I am so pleased with my service. After going back and forth with another dealership (Pacific VW in Hawthorne) that is closer to me (the Santa Monica location I used to go to closed down), I decided I’d take the drive down to Norm Reeves VW and I’m so glad I did. Jimmy listened to my concerns, he took the videos I recorded of the issue I was having and he stayed in touch and provided me with updates. He fixed an issue that the other dealership failed to address correctly. He’s a star employee and I will definitely come back again for future servicing needs. I also wanted to give a shout out to Andrew Serafin, the technician that worked on my vehicle. They both fixed an issue within days that I was not able to get fixed with the other dealership in two months. 10/10 will be back again for sure!
10/7/2024
Tamer Y. VERIFIED CUSTOMER
Jimmy is always great with his smile and accomplishment of the task he is handling,
Thank you norm reeves for having amazing employees
10/7/2024
Hector S. VERIFIED CUSTOMER
Outstanding Customer Service providencia.
Improved service time completion.
10/7/2024
Jeffrey R. VERIFIED CUSTOMER
Renato is very professional. It is always a pleasure working with him.
10/7/2024
Alastair W. VERIFIED CUSTOMER
Jimmy was very friendly, thank you. One suggestion is maybe a courtesy car wash after a service. I had this with another one of my cars. Thank you
10/7/2024
Tarrell C. VERIFIED CUSTOMER
World class customer service. 5stars.
10/6/2024
Zeena G. VERIFIED CUSTOMER
Jimmy was Exceptionally nice & kept me up to date on progress of my car
10/6/2024
Charley H. VERIFIED CUSTOMER
Jimmy is the best service writer I have worked with. And I have been taking my cars for service for over 50 years!
10/6/2024
Pablo C. VERIFIED CUSTOMER
You guys did a good Job, Renato Rodríguez is Great person and obviusly a good worker. Thank you so much
10/6/2024
Justin H. VERIFIED CUSTOMER
I dipped the vehicle off at 345 Thursday and got it back Friday after noon and it wasn’t washed. I feel like the had been a significant drop in overall attention to details over the past year or so.
10/5/2024
Maged E. VERIFIED CUSTOMER
Josue went above and beyond to ensure everything works like clockwork.
Thanks Josue.
10/5/2024
Nimesh U. VERIFIED CUSTOMER
Took forever for an oil change
10/5/2024
Robert G. VERIFIED CUSTOMER
Always a great experience with Rigoberto. Above expectations
10/5/2024
Sheila T. VERIFIED CUSTOMER
Good customer service
10/5/2024
Steven C. VERIFIED CUSTOMER
Four times my car has been back for the same problem and you can’t fix it.every month since purchase it’s been back to fix , and you can’t!!
I have lost confidence in your ability to fix this problem, what’s next?
Councilor?
Steven C
10/5/2024
Patrick G. VERIFIED CUSTOMER
Jimmy **** provided outstanding personal service. He went out of his way to make feel important to him and that all my needs were met