Raul was great in communicating what was needed on my car and followed up with me continuously. Ver nice customer service.
2/13/2021
Jennifer A. VERIFIED CUSTOMER
Raul was very thorough and my car was serviced before the time quoted.
2/13/2021
Sandra B. VERIFIED CUSTOMER
Thank you for your service
2/13/2021
Krista B. VERIFIED CUSTOMER
I had to call and follow up every time I wanted status on my vehicle. While fixing my car they found that the axel was ceased in my brand new car. That doesn’t even make sense to me. Also when I popped my hood when I got home they had left cardboard and tools in my hood. Also my car was at the dealership for 3 weeks and when I went to pick it up it was flight and hadn’t even been washed.
2/13/2021
Michael S. VERIFIED CUSTOMER
Thomas is always a true professional and is precise in how he explains matters.
He is always very friendly and makes the whole visit a quality experience.
Many thanks, Mike Stump.
2/13/2021
Frederick Z. VERIFIED CUSTOMER
Raul was very helpful and knowledgeable. Questions asked were answered immediately. Thank you Raul
2/12/2021
Melissa G. VERIFIED CUSTOMER
Job well done! Thank you !
2/12/2021
Takashi N. VERIFIED CUSTOMER
Great service and Professional attitude. I am very satisfied.
2/12/2021
Jaina K. VERIFIED CUSTOMER
Tom was super helpful, straightforward, honest, on top of everything, and communicated well through the service.
He helped with transportation to and from work. Made it all easy. Wow. Getting my car fixed was actually a pleasant experience!
2/12/2021
Victoria B. VERIFIED CUSTOMER
Tom was a 10+ !
2/11/2021
Kristin C. VERIFIED CUSTOMER
Mr. Brucks was AMAZING!! Awesome customer service. Excellent communication! Thomas was really easy to work with and kept me in the loop about my vehicle every step of the way. Thank you for fixing up the v-dub so it can embark on more rad adventures!!
2/11/2021
Francisco M. VERIFIED CUSTOMER
I would highly recommend the team working at Norm Reeves to anyone needing service.
2/10/2021
John M. VERIFIED CUSTOMER
Raul was great. Always in communication with me about the status of the car
2/10/2021
Daniel S. VERIFIED CUSTOMER
Thomas was very friendly, courteous, and helpful. I really appreciated how easy my experience was!
2/10/2021
Melburn K. VERIFIED CUSTOMER
Thomas was great. Very experienced and knew what he was doing. Well definitely be back for his service
2/9/2021
Guy G. VERIFIED CUSTOMER
Extra helpful
Work was finished more quickly than expected
Genuine friendly
2/9/2021
Valerie W. VERIFIED CUSTOMER
Thankyou Thom for the amazing service over the years!! I always feel so comfortable taking my car to Irvine VW knowing it is in the best of hands!!
2/9/2021
Gary G. VERIFIED CUSTOMER
Thomas provided exceptional service!
2/7/2021
Christina M. VERIFIED CUSTOMER
Five star service out of 5 Raul did an amazing job as always the only thing I wish you hadn't stopped is the car wash after service. That's a bummer.
2/7/2021
Nevin N. VERIFIED CUSTOMER
Thomas was great at helping me fix my car and understand what was wrong specifically without cutting things out.