Raul provided superb customer service. I will be back for any service needs.
3/1/2021
Venkatesh K. VERIFIED CUSTOMER
The service was done per the specification. The one missing item was the car wash. However I completely understand the current economic situation as the reason to cut costs. I hope that this will change when things turn around
2/28/2021
Abdusalim Q. VERIFIED CUSTOMER
The quoted cost and real cost is not matched.
2/28/2021
Ana H. VERIFIED CUSTOMER
Raul was awesome !
2/28/2021
Paige L. VERIFIED CUSTOMER
I scheduled an oil change for 11 AM. I waited two hours for my oil change to be complete. If I schedule an appointment I expected to be keep taken care of at the time of the appointment. There’s no way in oil change took two hours. The price was also high at over $100. Definitely not worth it, I’ll go somewhere cheaper next time.
2/28/2021
Ashraf I. VERIFIED CUSTOMER
Excellent service ! Thank you.
2/28/2021
Amanda D. VERIFIED CUSTOMER
Very nice and helpful. Pleasant experience
2/28/2021
Caitlin C. VERIFIED CUSTOMER
Raul is consistently reliable. It’s very reassuring seeing the same service advisor each visit. He communicates clearly and, as always, heeds the agreed time table. Sending my fiancé to Raul next week after a bad experience at a different VW dealership.
2/28/2021
Patricia B. VERIFIED CUSTOMER
Raul was very nice and remembered me as a regular VW customer at the dealership. Check-in was simple & my car was ready earlier than expected. Everything was great.
2/28/2021
Randy R. VERIFIED CUSTOMER
Raul did a great job. Thank you!
2/28/2021
Steve M. VERIFIED CUSTOMER
a car wash after service would be nice.
2/27/2021
Brian H. VERIFIED CUSTOMER
Thomas went above and beyond notifying us of our warranty coverage and items we needed on our vehicle. His due diligence and extra efforts were greatly appreciated!
2/27/2021
Karen A. VERIFIED CUSTOMER
Service was awesome, definitely a 5!
2/27/2021
Jonathan D. VERIFIED CUSTOMER
Smooth service!
2/27/2021
Ellen C. VERIFIED CUSTOMER
Great service and customer service representatives. Raul Escamilla being one of those.
2/27/2021
Morgyn N. VERIFIED CUSTOMER
Very kind and updated me throughout the whole process, I would recommend him to anyone looking to need work done at Norm Reeves. Thank you for your help.
2/27/2021
Mike K. VERIFIED CUSTOMER
Excellent service!
2/27/2021
Ellen C. VERIFIED CUSTOMER
Raul was very understanding my concerns and the art u e on my car was completed earlier than the time quoted.
2/25/2021
Zach G. VERIFIED CUSTOMER
Raul was great, very good communication throughout my experience. Extremely helpful.