VW should offer free cleaning with each service. Also $100 is a bit expensive for a basic oil change. I was unaware of the price until it was too late. No one else charges that much for an oil change. Also this is a 2019 lease with 4k miles which should offer free oil changes.
3/21/2021
Maureen K. VERIFIED CUSTOMER
VW staff went above and beyond! Very friendly team.
3/21/2021
Alejandro L. VERIFIED CUSTOMER
Very gratifying experience
3/21/2021
Solomonraj K. VERIFIED CUSTOMER
Nice service
3/20/2021
Evart A. VERIFIED CUSTOMER
Didn't get my car serviced at the dealer after all
3/19/2021
Diane R. VERIFIED CUSTOMER
Raul Escambia is wonderful. He kept me informed on my Tiguans status in service, he had the information on my service contract, I felt very comfortable leaving my car overnight. The service department at Norm Reeves is wonderful.
3/19/2021
Brian B. VERIFIED CUSTOMER
Raul is a great asset to your business. Professional all the way. Friendly and efficient. Acknowledges the problem and gets it handled.
3/19/2021
Bonita E. VERIFIED CUSTOMER
Okay
3/19/2021
Farhad F. VERIFIED CUSTOMER
I was very pleased with how MrRaul Escmilla very patiently and politely answered my questions. He is a true professional and, as well as, being very amicable and polite. I do believe he is and will be a true asset to Norm Reeves Volkswagen Service Dept. Thank you so very much, and my best wishes.
3/19/2021
Brandon K. VERIFIED CUSTOMER
Raul was great. Thank you
3/19/2021
Karynn D. VERIFIED CUSTOMER
Polite, professional and friendly!
3/19/2021
Lucina B. VERIFIED CUSTOMER
Great service
3/19/2021
Alfredo E. VERIFIED CUSTOMER
I’m very satisfied with the quality of service that the department staff told me that my 2018 Tiguan SE is in excellent running condition and looks like new. With that being said I’d like to know how much is the trade-in appraisal.
3/18/2021
Nickan J. VERIFIED CUSTOMER
Good service
3/18/2021
Karen P. VERIFIED CUSTOMER
Raul was very courteous & pleasant .
Appreciate that there was no wait time in drop off or pickup.
Thanks again for the great service.
3/18/2021
Chelsea R. VERIFIED CUSTOMER
Raul is friendly and professional and awesome!
3/18/2021
Rita A. VERIFIED CUSTOMER
Raul is rude
3/17/2021
Charles S. VERIFIED CUSTOMER
Raul is professional and very friendly. He advises you on the status of your vehicle throughout the service process, which is much appreciated.