Renato is amazing and did the best possible.job at helping to resolve my very complex car problems. My life is now better because Eenato helped me. I wish all service advisors were as awesome as him. Thank you Renato!
12/19/2024
Melissa H. VERIFIED CUSTOMER
He was very friendly and very helpful
12/19/2024
Scott M. VERIFIED CUSTOMER
Renato Was great. Got everything taken care of quickly and setup transportation for me to and from the shop. He answered all my questions and was polite and friendly
10 out of 10 service!
12/19/2024
Emily W. VERIFIED CUSTOMER
Jimmy was great and the service was excellent but I’m concerned that there’s no ride offered back to the dealer once I leave my car for the day. I was told that was cancelled when jimmy called to inform me my car was ready. It’s not really helpful to not offer loaners or a ride/shuttle.
12/18/2024
Kim L. VERIFIED CUSTOMER
I don't want to sound too harsh cuz you guys do take care of me. However with a brake inspection is there a reason my dashboard display was changed? My steering wheel was moved, and my lights were shut off. I can handle the seat being far back, That's normal. But it drives me nuts when somebody changes the configuration on my car and doesn't put it back
12/18/2024
Gregory G. VERIFIED CUSTOMER
Easy and professional service experience. I do have some concerns about the VW software.
12/18/2024
Michael B. VERIFIED CUSTOMER
As always, the excellent and professional assistance from Josue and the entire Norm Reeves service center has been exemplary.
I always have and will continue to suggest to those I know who require Volkswagen service to count on and trust Norm Reeves service center.
Thank you,
Michael B
12/16/2024
Joseph B. VERIFIED CUSTOMER
Job well done
12/16/2024
Mary A. VERIFIED CUSTOMER
From the moment I walked in to get my car checked for an air filter problem, Josue was rude to me. He had an attitude with me right from the beginning. I very nicely said that there was a problem with the air filter in my car and that it was smelly. He immediately denied that there was a problem without turning the car on or doing any diagnostics. He then said that a new filter would be $92, which is ridiculous because it’s a new car. I finally had to go to the sales manager who was there, Sam, who was helpful in getting thr situation resolved.
12/16/2024
Peter A. VERIFIED CUSTOMER
Jimmy went above and beyond to make sure that everything got taken care of on this issue, after my car broke down. I am extremely satisfied with the service he provided, and I am very glad that it was to Norm Reeves that I had my car towed for this repair and service. I appreciate his efforts very much, and I am happy to recommend Norm Reeves' and Jimmy's service!
12/15/2024
Jian R. VERIFIED CUSTOMER
Warm and thoughtful reception! Fast and accurate!
12/15/2024
Katlin E. VERIFIED CUSTOMER
Great experience!
12/13/2024
Jeffrey O. VERIFIED CUSTOMER
Friendly, & assertive. Had a little hiccup, but Josue was on it, had the issue fixed fast.
12/12/2024
Mojgan S. VERIFIED CUSTOMER
Renato Rodriguez has always been very helpful. This is not my first experience with him helping me with my car. He is very efficient and very helpful and professional and very polite.
12/12/2024
Jeff S. VERIFIED CUSTOMER
Renato was a pleasure to do business with.
12/12/2024
Gary W. VERIFIED CUSTOMER
Renato was excellent. He told me the appropriate length of time for the service, called me when car was ready and followed up with a personal phone call. He has a very professional way of presenting himself.
12/12/2024
Christopher W. VERIFIED CUSTOMER
Thank you Renato and Carlos!
12/11/2024
Pamela M. VERIFIED CUSTOMER
Stop the ads for selling my car.
12/11/2024
Mateusz A. VERIFIED CUSTOMER
Josue was great! I’ll be sure to come back in the future.
12/11/2024
Debra A. VERIFIED CUSTOMER
The nicest people work at the Irvine location. It’s always a pleasure to bring my car in for service.