Raul is amazing, he calls with updates on my car. I feel like I am in really good hands with the Norm Reeves service department.
6/17/2021
Rogelio B. VERIFIED CUSTOMER
Todos muy amabes y un trato muy especial
6/17/2021
Elaine K. VERIFIED CUSTOMER
Tom was mainly helping us and he kept giving me the run around. I dropped of my car Monday. It wasn’t looked at until Tuesday. Said the battery wasn’t working and needed a new one. It is one year old and AAA checked it three times and said charge was good. Called back and said the battery was fine but still diagnosing the issue. Took until Wednesday evening to put a couple fuses in. I called for a update and the AC hadn’t even been looked at yet which was part of the original concern stated on Monday and clearly written on receipt. Tom said it wouldn’t be looked at until Thursday. The car sat for the whole day without any work done on it. Came to pickup my car this evening to take to a different dealer and they were still doing work on it even though they said the fuse issue was fixed. Dishonest people working here.
6/17/2021
Hassan A. VERIFIED CUSTOMER
Great service...
6/17/2021
Shauna M. VERIFIED CUSTOMER
Service form Raul was excellent. The prices are very high, however. Thanks.
6/16/2021
Benjamin M. VERIFIED CUSTOMER
Raul is always great!
6/16/2021
Gray B. VERIFIED CUSTOMER
It took you over a month and you never called or texted me to let me know what was going on. You kept making promises about when it would be done and it took 6 tries before your promise was kept.
6/16/2021
Anita I. VERIFIED CUSTOMER
Appreciated estimated time for my service was less than I was told. Great!!
6/11/2021
Cara F. VERIFIED CUSTOMER
Was originally told car would be ready “after lunch”. Did not get a call advising me of pick up time until I called at 445 and was told it would be ready at 530.
6/11/2021
Adithya H. VERIFIED CUSTOMER
None
6/11/2021
Carlos A. VERIFIED CUSTOMER
Hi,
Just want to say thank you to all the staff , they have been very helpful.
6/11/2021
Alison N. VERIFIED CUSTOMER
I was pleased with the speed of addressing the issue with my car and that it was a warranty covered repair. Thanks
6/10/2021
Jennifer K. VERIFIED CUSTOMER
Back of less than two week old car was scratched during service there. Am
told it will be repaired. Now noticed that the Bumperdillo piece that was $96
and says $128 installation, was installed off center as such it does not lay flat on the right. I could have ordered the piece off Amazon for much less and did it myself, but did not because I feared I would do this. Now what happens to the paint on my bumper if you remove this piece to replace it? Not the best first experience here with a brand new vehicle - as a single mom these purchases even for these add-ons are a big buy and it is disappointing to have them installed improperly and have my brand new car scratched in the process
6/9/2021
Matthew Z. VERIFIED CUSTOMER
I appreciated the fast turn around as I waited for my oil change
6/9/2021
Karin L. VERIFIED CUSTOMER
A wonderful experience!
Raul was timely and efficient!
Love my Atlas!!
6/9/2021
Hojatallah T. VERIFIED CUSTOMER
Waited too long for lift to pick me up. I waited for two lift drivers to pick me up. After an hour found outcthecaddress vw gave them was wrong and they both were lost. After 1 hour and half, I corrected the address for the third driver. 5 mile drive took around 1 1/2 hour.
6/8/2021
Myron H. VERIFIED CUSTOMER
Raul Escamilla is a top professional . Thank you
6/8/2021
Driss T. VERIFIED CUSTOMER
Thanks
6/7/2021
Gregory W. VERIFIED CUSTOMER
Very quick and easy experience. I’ll see you all in a year since my wife barely drives the car!