Thanks to Tom Lowry for his attention and responsiveness.
6/28/2021
Paul B. VERIFIED CUSTOMER
Car never got fixed a 2020. Brand new Jetta and the excuses was that was a modification over the passages side air bag .so no warranty will cover but the funny part was that we let the car to be fixed over the driver seatbelt sensor and they never checked all car and was trying to call us liar.
Volkswagen never was a bad brand but looks like this dealer is making a real lemon car but I will see you guys in court.
6/27/2021
Aldrin L. VERIFIED CUSTOMER
Please send me a free gift for being a loyal and satisfied customer!!!
6/27/2021
Marybeth L. VERIFIED CUSTOMER
I was satisfied with the warranty repairs that were done. I wasn’t happy with 2 things: First, there is no car wash and vacuum after service is done. That was a service that I felt “went above and beyond” and set you apart from other repair shops. It’s a small thing that made a world of difference in your customers day. Secondly, I was charged 249.00 to see what was causing the repair lights in my car. They diagnosed 2 other issues but I chose not to fix the air conditioning as it was going to cost $2600.00. I still had to pay because I couldn’t afford the repair. But 2 other repairs were done. Seems odd to me.
6/27/2021
Charles S. VERIFIED CUSTOMER
Thank you
6/27/2021
Martin C. VERIFIED CUSTOMER
Raul always takes good care of my car and my concerns.
6/26/2021
Estella S. VERIFIED CUSTOMER
Super easy and fast process!
6/26/2021
Seyed M. VERIFIED CUSTOMER
Thanks
6/26/2021
Capri B. VERIFIED CUSTOMER
Excellent customer service from service manager Raul and his service team! Thank you very much!
6/25/2021
David S. VERIFIED CUSTOMER
The issue(s) we’re not resolved.
6/24/2021
Nurettin K. VERIFIED CUSTOMER
Raul is very professional gentleman and he’s an excellent with customer care and always makes you feel welcome.
6/23/2021
Gail R. VERIFIED CUSTOMER
Very caring and wants you to know any questions please call and Thank You is very nice in these times.
6/23/2021
Roberta P. VERIFIED CUSTOMER
I didn’t agree with the diagnosis and they promised gas replacement in my tank and they brought my vehicle to me empty.
6/23/2021
Gary N. VERIFIED CUSTOMER
Always professional.
6/22/2021
Dana D. VERIFIED CUSTOMER
Raul is always excellent. He is why I continue to use your service dept
6/22/2021
Not Provided. VERIFIED CUSTOMER
Excellent service
6/22/2021
James M. VERIFIED CUSTOMER
Great customer service from Raul and the team. Work performed quickly and scheduling was a breeze.
6/21/2021
Daniel S. VERIFIED CUSTOMER
Raul was great and provided excellent service. It was a busy Saturday and I didn’t have an appointment. My car was finished way before the estimated time and everything was in order. I have serviced my vehicle with other dealerships and Norm Reeves is hands down the best experience.
6/20/2021
Imelda A. VERIFIED CUSTOMER
I’ve never dropped off my car for service and received an estimate of the costs and after the car is ready to pickup was charged the same price that had been quoted. Raul honestly gave me the correct price. Unbelievable that’s why I trust him he’s a man of his word. Many thanks Raul
6/19/2021
Eileen R. VERIFIED CUSTOMER
I was able to get a appointment the day I called. My oil change and rotation of my tires were completed. I like that it was taken care of while I waited in less time.
Thanks for the service