Raul stayed on top of my car maintenance. Personable and efficient.
12/27/2022
Oscar R. VERIFIED CUSTOMER
Thank you!
12/27/2022
Babor H. VERIFIED CUSTOMER
Great service. I am very satisfied and keep continue to bring my vehicle to Norm Reeves .
12/27/2022
Parviz A. VERIFIED CUSTOMER
Thanks
12/25/2022
Not Provided. VERIFIED CUSTOMER
Raul Escamilla is a top professional
12/25/2022
Neil H. VERIFIED CUSTOMER
Dropped off car for 8:30 appt. Was going to wait but ended up leaving it there because of a power trunk issue that needed to be looked at AGAIN (wasn’t fixed from previous service visit). I got dropped off at 11:30 and was then told my car was done. So first issue, why wasn’t I called? I then asked if the trunk was fixed and they said it was working fine. I was skeptical since for 8 months straight it has not worked. When the car was pulled up I asked the technician to open the trunk. He tried and of course on the first try it didn’t open. And then he tried a few more times and then it finally opened. Then a manager came out to see and of course it didn’t work. So was anything even looked? Why did I leave for 3 hours? I needed my car in the afternoon so I could wait around more to have it actually looked at this time. I now have to come back and waste another day and more hours to have the same issue looked at a third time. Maybe I’ll have better luck the third time if not I will never return and take my business elsewhere.
12/24/2022
Duncan B. VERIFIED CUSTOMER
Excellent
12/23/2022
David W. VERIFIED CUSTOMER
Very professional service by Raul.
12/23/2022
Gabe A. VERIFIED CUSTOMER
Very gracious, very professional
12/23/2022
Ruby M. VERIFIED CUSTOMER
Good service!!
12/23/2022
Robinson A. VERIFIED CUSTOMER
I know that my car has a recall for the TPMS but it was not explained to me what they did if i did not asked..
12/22/2022
Robert B. VERIFIED CUSTOMER
Raul is an excellent service representative. He always communicates effectively and provides great service.
12/22/2022
Roozbeh S. VERIFIED CUSTOMER
Raul did a great job!
12/21/2022
Felipe S. VERIFIED CUSTOMER
Very helpfully and knowledgeable, very satisfied with my visit
12/21/2022
Patricia R. VERIFIED CUSTOMER
Friendly, helpful staff. Thankyou !
12/21/2022
Alyce L. VERIFIED CUSTOMER
Customer service Raul is an asset to Norm Reeves. I handle my Arteon with kid gloves and stupidly hit the side of tire against curb. I did not have an appointment, explained my concern knowing I was driving to San Diego in the morning, Raul checked availability and suggested I return later, 2:00 car could be serviced, returned, car tires rotated, ready to check out and was told no charge. I purchased my vehicle from South County Volkswagen, however have used your dealership for service, everyone I have encountered there has demonstrated exceptional customer service.
12/21/2022
Mirza B. VERIFIED CUSTOMER
Efficient
12/21/2022
Rob S. VERIFIED CUSTOMER
Raul is always friendly and knowledgeable. However, I did not receive the report of my multi point inspection. The invoice states that it was performed but no inspection results were handed over to me (as they usually are when it’s performed).
12/21/2022
Francesca L. VERIFIED CUSTOMER
My appointment information did not transfer to the service department’s computer even after Mr. Escamilla inputted my information directly into the front desk’s computer. My car sat at the dealership for 24 hours without being touched when I was promised I would have it back by the afternoon of the appointment day. Fortunately, the workers are nice and easy to work with, so that made the experience a little easier. Just the system organization needs to be a little more thorough.
12/19/2022
Bernie H. VERIFIED CUSTOMER
Service dept fit me in on very short notice and did a great job!