Raul is the best! He went out of his way to make sure that I had everything I needed while the car was being serviced. He even had a shuttle arranged to drop me off at home when the car was in. Raul also kept me updated on the progress on the car throughout the entire process. He even fixed a recall on the car that I didn’t know about. Thank you so much Raul and Norm Reeves!! You guys really are the greatest!
12/8/2022
Susan H. VERIFIED CUSTOMER
Thank you! Everyone is always friendly and helpful!!
12/8/2022
Laura R. VERIFIED CUSTOMER
Adrian gave us above average customer service! He was great at explaining and being patience with all of our question!
12/7/2022
Dolores O. VERIFIED CUSTOMER
Raul service sept attendant has been great every time I have been there. Thank you
12/7/2022
Tony L. VERIFIED CUSTOMER
He was professional and courteous.
12/7/2022
Brittany C. VERIFIED CUSTOMER
Thomas was magical! So helpful from start to finish and offered so much helpful advice and kindness
12/7/2022
Tracy A. VERIFIED CUSTOMER
Raul,
Thank you for taking care of all of my needs of getting tires on my car and being patient and taking care of all of my concerns
Thank you for your professionalism and kindness
The parts department is an amazing team. Thank you all for everything. Enjoy your holidays.
12/6/2022
Sophie D. VERIFIED CUSTOMER
Thank you very much!
12/6/2022
Yooseung K. VERIFIED CUSTOMER
Mr Madrid, You're the best staff ever.
12/5/2022
Robert M. VERIFIED CUSTOMER
Raul provided outstanding service. He kept me updated every step of the way on my vehicle status. Coordinated a car service during my wait and provided a full overview of work completed.
12/5/2022
Xavier S. VERIFIED CUSTOMER
Raul is very professional!
12/4/2022
Matt W. VERIFIED CUSTOMER
Raul was great! He always got back to me in a timely manner
12/4/2022
Karin L. VERIFIED CUSTOMER
You are lucky to have Raul!
He has helped my many times and I am grateful!
12/4/2022
Joon C. VERIFIED CUSTOMER
Very professional regards of vehicles and their condition. Very trustworthy service provide. Felt my car is on good hand with care. Customer service is one of the key to keep loyal to comeback and Raul did beyond excellent job on it. Very appreciat Raul's service and care
12/4/2022
James F. VERIFIED CUSTOMER
Was informed and advised of my vehicle status on a timely basis.
12/3/2022
Margarita M. VERIFIED CUSTOMER
Not 1 of my vehicle issues was resolved still have every 1 in fact 10 mij before I got this text yesterday the major issue witch is now a safety issue in my eyes happened again feel like vehicle is stuck in high gear and start off slow crawl speed. Navigation issues still there phone connections still there was told may have update in few weeks after last night car has me worried if safe to drive.. the people were nice and friendly and shuttle service was nice dropped off car at 9 am got it back at almost 4 pm I should have gotten a loner car when keeping for so long..but main concern after reading notes was since unable to replicate issues I addressed even with photo of warnings I got from vehicle system im considering contacting Volkswagen soon first to resolve or attorney if not corrected soon.
12/3/2022
Sophia M. VERIFIED CUSTOMER
My service experience with Raul was excellent. My only question is what happened to the car wash and interior vacuuming? Do you guys no longer provide that as part of the service experience?
12/3/2022
Dora F. VERIFIED CUSTOMER
Raul has outstanding customer service. He is very patient and understands people and their concerns. Keep up the good work and thank you ????
12/3/2022
Philip M. VERIFIED CUSTOMER
The team was both helpful and knowledgeable, they also provided an excellent customer service experience.
12/3/2022
Kathy U. VERIFIED CUSTOMER
Thank you
I’ll wait for the appraisal,
However I can’t say that I’ll trade in my car as of yet!!!
Kathy U