Francisco
Is an outstanding service agent,its a pleasure working with him.
7/12/2025
Haley T. VERIFIED CUSTOMER
Alejandra has been so very helpful, knowledge and kind for each service visit.
7/12/2025
Genaro C. VERIFIED CUSTOMER
Five stars for Crystal
7/11/2025
Gabriel V. VERIFIED CUSTOMER
NA
7/11/2025
Gustavo P. VERIFIED CUSTOMER
Service department said they did not have enough technicians to diagnose a rattling noise coming from the exhaust. For me to reschedule for a later date to see if they would have a technician available. It’s nonsense when your car has a noise out of the ordinary and the service department tells you they don’t have enough technicians to diagnose. So what’s a loyal Ford customer supposed to do, wait till it the issue becomes greater. Not satisfied with the service. Plus I took it in for service and I didn’t even get a wash on my SUV.
7/11/2025
Jose . VERIFIED CUSTOMER
Very professional great customer service connected and responded quickly with all updates
Kept informed throughout the whole process
7/11/2025
Tami A. VERIFIED CUSTOMER
Very professional. I love that they come right to my door and pick up my car and bring it back to me – super amazing that you have that option.
7/11/2025
Anthony L. VERIFIED CUSTOMER
Crystal Rivera was very helpful in answering our questions an upfront with prices and why it was needed
7/10/2025
Juanito V. VERIFIED CUSTOMER
Francisco was exceptional! He was very helpful and I appreciate his honesty! I look forward to working with him in the future!! Thank you
7/10/2025
Mary N. VERIFIED CUSTOMER
Rudy was very polite and answered all my questions.
7/10/2025
Ruby M. VERIFIED CUSTOMER
Francisco is superb!
7/10/2025
Rita L. VERIFIED CUSTOMER
No problem, any time.
7/9/2025
Clarissa D. VERIFIED CUSTOMER
I have been going to Norm Reeves Ford for over ten years and I am happy with the service. Eduardo Milan is very knowledgeable and keeps my car in excellent condition by recommending the repairs my vehicle needs. I am very grateful.
7/9/2025
Christian V. VERIFIED CUSTOMER
Rudy was very helpful and very professional.
7/9/2025
Louie P. VERIFIED CUSTOMER
Edward was Great ???????? very helpful really took good care of me I was very happy with his service I would give him 6 stars but I know you only do 5stars so I give him that I hope he helps me next time I need to come in so please let him know that I said thank you much ????????
7/8/2025
Martin R. VERIFIED CUSTOMER
I received great customer service from Alejandra. She kept me posted on the status of my vehicle and I really appreciated the pickup and drop off service. Awesome experience!
7/8/2025
Michael A. VERIFIED CUSTOMER
Very nice and professional. Kept me informed throughout my service.
7/8/2025
Christopher T. VERIFIED CUSTOMER
Francisco was amazing, the outcome of the diagnostic check was not what I wanted to hear, but he assisted as much as he could with the entire process and kept me informed. I can't say enough good things about him and his team throughout the process. Amazing guy!