Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

Rudy was excellent all around. Top tier customer service, I’m definitely going to try and schedule my service with him next time I go.

Excellent work. The job was done fast and rapidly Thank you Tom O'Donnell

I brought my car in for a recall service. They were supposed to work on the engine. Diring the process I was never emailed or provided a diagnosis document on additional repairs recommended. Also throughout the process the service agent Rafael kept calling to update me. When he called he would provide me with another issue and price point. This occurred two times and i was told i had to pay $230 ish dollars for a hose replacement for the coolant and $700ish dollars for an axle replacement. When I asked if i can refuse services he informed me that unfortunately they couldn’t release my vehicle without me having those services worked on. I had to refuse services and ask if i can sign an agreement of some sort, and remind them that i have the right to refuse services and seek help from another mechanic before they called back and admitted that the mechanic cracked my axle while working on the engine. I also didn’t appreciate a comment that if i went through sunbit to cover costs that i Hopefully have a 700 or 800 credit score. In the end I didn’t have to pay for services, which i am thankful for since ford is obligated to cover the costs for recalls, but i dont think i would recommend ford or return in the future because i didn’t leave feeling like they were trustworthy.

I was given a 2 week timeline to diagnos a transmission issue. Unacceptable

Rafael was AMAZING!!! He kept me up-to-date daily on my vehicle!

Service by Richard Juarez was excellent. I accidentally deleted the survey. If you can resend please do so

Before the recall reprogramming of the PCM my truck was absolutely fine, one day after the catalytic converter is now failing

Crystal was helpful &kept me informed

The times that I have taken my car to Ford I always see Richard busy, helping customers. He is welcoming and friendly. He made sure my car was taken care off and made sure I had a courtesy car after Ford received the part they needed late in the day, which caused me not to have my car for another day. What I was not pleased with was a young lady that was assisting Richard next to his counter space. She didn’t greet me, until I greeted her. Since Richard was busy she assisted with the curtesy car and the first thing she said was, “make sure you return the car with a full tank, or you will be charged $9 dollars a gallon”. “We are giving you a car with a full tank”. Once I got in the curtesy car, the tank was not full it was at 327 miles. When I returned the car I made sure it was full, which placed the tank at about 357. I didn’t appreciate her attitude and unprofessionalism. I shouldn’t of been told to make sure I bring the car back on full, when it was because ford that my car was not ready and ford had to keep it an extra day. I also would like ford to coach their staff to have better interpersonal customer service . I know technology is more advance, and we really in tech to give us information, which I am fine with. It is important to teach staff to keep us personally informed of our car needs, in person face to face service.

Great job.... thank you!!!

I'll wait for the survey

Mike was great and very handsome

Mr Rudolph Wilson, was very helpful and very pleasant to talk to.

Love this place! Customer Service is OUTSTANDING!!! Everyone I have ever dealt with here,this time being Mike Mosely, has been over the top sweet and courteous. The service department is top notch for sure. Will NEVER go to any other dealer for service, that's for sure. They get my score of 12 out of 10!

Rafael was extremely trustworthy, professional & provided me with excellent customer service!

Completely NOT your fault but didn't get my windshield replaced due to a scratch in it when received from manufacturer. However, there were dirt fingerprints left on the inside of my car and they left the paper mat trash on my seat

Eduardo is amazing thank you so much Will start bringing all my cars from family to him Thanks Eduardo

Rudy Wilson is a very professional and friendly service advisor.

Thank you

Rudy is the best ????????