Ivan cruz Service Adviser was Very helpful and knowledgeable
Thanks a lot
2/14/2021
Richard P. VERIFIED CUSTOMER
Rafael is the best service manager I've worked with
2/14/2021
Michael B. VERIFIED CUSTOMER
Everything went well.
2/14/2021
Monica N. VERIFIED CUSTOMER
I don't appreciate being lied to. I was told to change the air filters on my car would cost me $40 and $70 but instead I was being charged $45 and $79.95. I brought this up to Jose and he said he would correct it but after I got home I saw the receipt and he did not correct the pricing. On top of that, he told me he would replace my key batteries free of charge and he ended up charging me for it. I will definitely not be returning to Norm Reeves Ford.
2/14/2021
Maria M. VERIFIED CUSTOMER
Good service
2/14/2021
Gina S. VERIFIED CUSTOMER
Service was great and Raymond handled the service like a pro!
I will recommend your service team and the car buying experience.
2/14/2021
Miguel A. VERIFIED CUSTOMER
Good job and on time, Daniel thank you.
2/14/2021
Daniel P. VERIFIED CUSTOMER
Ivan is not honest. After I declined the service he recommended, he lied. He stated they could not turn off the "service tire mobility kit" notification light until the expired canister was replaced. That is not true. I generally don't mind paying $75 at the dealership for a $30 part that takes 2 minutes to install. But it won't happen if I have to deal with dishonesty. Very unexpected experience with Norm Reeves Ford, which has always been a great place to take my car.
2/14/2021
Roberta R. VERIFIED CUSTOMER
Very professional with customers. Definitely knows his job on making me feel comfortable. Wonferful one on one customer service from start to finish. Thank you Kykle
2/14/2021
Ruth P. VERIFIED CUSTOMER
Jose Torres, Made me feel seen and heard. Genuinely concerned with my concerns. Was nice having the freedom to voice my concerns without judgment. Was freeing and very much appreciated it! Great people skills, great customer service, great sense of humor. Great smile, having the ability to smile and make you feel welcome with your eyes is a gift. Thank you Esmeralda Palmquist @3SweetChicks on Instagram
2/14/2021
Brian B. VERIFIED CUSTOMER
Courteous representative of Hyundai service. Great experience. Oil and cooling systems services in less time than I expected.
2/14/2021
Gerardo N. VERIFIED CUSTOMER
Professional attentive staff all around
2/14/2021
Victoria B. VERIFIED CUSTOMER
Keep up the good work!
2/14/2021
Gustavo E. VERIFIED CUSTOMER
Radael called me to let introduce himself and assure me all my concerns would be addressed since I dropped off my truck overnight using the drop box. He also answered all my questions with no hesitation and was familiar with my service contract on my truck so he didn't give me a wrong quote.
2/14/2021
Jorge R. VERIFIED CUSTOMER
People were fast and they explain what changed were made at the car! Thanks guys
2/14/2021
Jeremy G. VERIFIED CUSTOMER
Rafael was diligent and maintained good communication. Will definitely be back!
2/14/2021
Matthew W. VERIFIED CUSTOMER
Great and easy experience. Would recommend
2/14/2021
Herbella T. VERIFIED CUSTOMER
Good customer service, it was fast and they explained everything my car needed