Thank you Again Ivan Cruz for helping out!! Always great to work with him very profesional customer service and always I keeps you updated on your vehicle makes it a pleasure to get my car serviced here !
2/17/2021
Maria H. VERIFIED CUSTOMER
I've talked to Jose numerous times and he has always been extremely helpful and always has great customer service.
2/17/2021
Betty M. VERIFIED CUSTOMER
I was very happy with Gary Ohnesorgen. I give him. 10 plus !!
2/17/2021
David C. VERIFIED CUSTOMER
Raymond was very polite and helpful
2/17/2021
Martha S. VERIFIED CUSTOMER
Very satisfied with service provided by the associate
2/17/2021
Jose R. VERIFIED CUSTOMER
Ivan was very professional, courteous and friendly.
2/17/2021
Lewis G. VERIFIED CUSTOMER
Mechanics don’t know what they are doing.
2/17/2021
Carmen . VERIFIED CUSTOMER
He was a nice guy however. The time it took get my vehicle since the text of vehicle is ready until I actually got it was about an hour. I was very annoyed. No one seem to really know what was going on. Or were to locate my keys.
2/17/2021
Raoul O. VERIFIED CUSTOMER
Wasted 3.5 hrs of my day and the issue was not resolved.
I asked if the bedliner could be removed from my truck and was told that I would be charged for the labor. I wasted over 3 hrs of my day, yet NRF couldn't perform a 15 minute job without charging.
2/17/2021
Zoila C. VERIFIED CUSTOMER
I want to thank Tony Y for the updates preformed on my vehicle. He was very informative.
2/16/2021
Gerald . VERIFIED CUSTOMER
I was very pleased with the service.
2/16/2021
Michael R. VERIFIED CUSTOMER
Always courteous and service oriented. A great asset to your facility. He is a 10.
2/16/2021
Elvia C. VERIFIED CUSTOMER
Mr. Torres was friendly, courteous, and helpful. His way of being made my visit much more pleasant.
2/16/2021
Benjamin C. VERIFIED CUSTOMER
Yes he was really nice and helpful.
Thx
2/16/2021
Rosa M. VERIFIED CUSTOMER
I was very very please with Raymond services. He was very helpful and polite. He answer all my questions and make sure I left satisfied from the shop.
2/16/2021
Irene A. VERIFIED CUSTOMER
It was a pleasure doing business with Ford in Cerritos and having Daniel Sanchez as my Service Representative. He greeted me with a smile and took my information about my cars needs and concerns. At the end he explained and outlined what was done to car and what it would need in the future. Very helpful. Thank you.
2/16/2021
Patsy A. VERIFIED CUSTOMER
Gary was great ???????? great quality service ! Very thorough and kind n respectful
2/16/2021
Kathleen O. VERIFIED CUSTOMER
Hemanshu Bagga is always friendly and courteous. He is knowledgeable about my car and it's needs.
It is a pleasure to work with him.
Kathleen O
2/16/2021
Isaias C. VERIFIED CUSTOMER
Reason for my unsatisfactory experience at Norm Reeves Ford was the following; My Sales Rep. Daniel Sanchez failed to answer nor rerurned any of my calls. Due to his failure to contact me I was unable to have the repairs necessary performed on my vehicle. Seeing as my insurance only covers 5 days of rental, I needed my vehicle back ASAP. In addition at the time of picking up my vehicle, he was charging me a non-existent deductible. I had explained to him at time of drop off that my insurance rep. had informed me that there was no deductible applicable. The worst part was that I was charged a fee of $155.00 for diagnostics even though he didn't give me the opportunity to have the repairs done due to his failure to communicate. Please have Service Manager call me to discuss this issue. I would appreciate further assistance. Thank you
Isaias C