Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

Very pleased with the services and wonderful agents like Rafael and used vehicle manager Tony, also would like to add that I would Definitely recommend this dealership to everyone, thanks again G.Alonzo.

Excellent customer service.????????

Tom was friendl, print, and informative

Very professional..

Christopher Hoorn was extremely professional and understanding. There was a bit of miscommunication in the beginning, however he stepped up and took accountability of the situation and made sure my request was met and exceeded. Thank you so much for meeting the excellent customer satisfaction! Keep Up the great job.

Fantastic customer service. Everybody I met there was very helpful. Thank you

Excellent service

Thanks Ivan ! Great working with you !

Daniel Sanchez was excellent to work with. I will be asking for him next time I’m in for service.

He WAS Awesome

Very informative and helpful. Have no complaints with Rafael. Felt like he went above and beyond

I’m still waiting for estimate. Daniel said he would email it to me this morning by 10:00 am.

He was AMAZING and very thorough. He kept us updated and informed. Best experience we have had at a mechanic. My husband and I appreciate it. It was stress free!! Give him a raise and a fancy dinner!

Rafael has been servicing my vehicle for 3 years. He is professional and considerate.

Everything was excellent.

He was very friendly and professional! I left Caruso Ford after 14 years because they were doing shady **** and would keep my car for WEEKS at a time for simple services. They also left cloth rags in my engine multiple times!! One time they broke my horn and tried to blame it on ME!!! No! When there was a brake recall for my Mercury, I decided to go to Norm Reeves because of the aforementioned shady **** at Caruso. Daniel took the time to listen to me and also clearly explain what was happening to my car, including pricing. Amazing. I love this type of commitment and communication with customers. I also truly appreciated the timeliness of my service and keeping me updated. It was like the universe shined its goodness upon me with the excellent communication I experienced with Daniel at Norm Reeves. I will certainly be back Norm Reeves in the future to get my car serviced. Bonus shout out to whoever washed my car for the complimentary wash because it came out so nice and I didn’t see any streaks on my car. Stellar work! Caruso Ford seemed to just spit on a towel and call it a day. They try to pass it off as a washed car even though I could see every wipe/streak they made. Thank you so much, Daniel and Norm Reeves Team!

Job well done with personal levels of information,continuous updates,all while maintaining his professionalism as a Norm Reeves employee. Thank you for bringing my Lincoln back to life. Sincerely Andrea M

I was pleasantly surprised with the availability of an appointment and the time it took to resolve all 3 recall issues. I plan to have my vehicle serviced at Norm Reeves Ford from now on!

Everything went very well .Our service guy excellent

Great personality and service