6 and a half hours for a oil change and battery replacement on my 2019 ranger. Not to happy about the scratches on the front left fender from the tech leaning on my truck while working on it.
4/16/2021
Patricia L. VERIFIED CUSTOMER
Rafael went over and beyond. We appreciate all he did to get my car out on a timely matter
4/16/2021
Michael And. VERIFIED CUSTOMER
Tony was excellent!!!
4/16/2021
Ann Louise. VERIFIED CUSTOMER
Christopher was excellent to work with. Really appreciate how he handled the car service and also helped me get a ride home so I could work while waiting for the car. I will be returning for sure. Thank you!
4/16/2021
Gaeta Campos. VERIFIED CUSTOMER
Amazing
4/16/2021
Elroy D. VERIFIED CUSTOMER
Ivan Cruz answered all of my questions and explained how long the recall service could take. I was very happy with the service.
4/16/2021
Robert T. VERIFIED CUSTOMER
Thanks
4/16/2021
Ray Virgil. VERIFIED CUSTOMER
I appreciated Sean Osborne personal attention in seeing my vehicle getting fixed
4/16/2021
Jorge C. VERIFIED CUSTOMER
Very attentive and willing to give great service.
4/16/2021
Jason H. VERIFIED CUSTOMER
Tim was polite courteous and took the time to explain the service options that I had with my vehicle.
4/15/2021
Leo G. VERIFIED CUSTOMER
Rafael was very helpful and patient when helping me with my service experience.
4/15/2021
Benjamin V. VERIFIED CUSTOMER
When I made the appointment over the phone, the girl seemed like she was rushing me off the phone and as a result, I didn’t completely get the service I wanted done.
4/15/2021
Mary V. VERIFIED CUSTOMER
Ok
4/15/2021
Alessandra M. VERIFIED CUSTOMER
Great customer service from Tony !!!
4/14/2021
Darren R. VERIFIED CUSTOMER
Tim was very friendly and helpful. I needed 4 recalls and an oil change. He called me as soon as my truck was ready so I can pick it up.
4/14/2021
Edwin A. VERIFIED CUSTOMER
Jose Torres did a fantastic job of getting me service to my vehicle. It’s the alarm specialist that installed the Karr Security System that I wonder about (whoever that may be)
4/14/2021
Jose B. VERIFIED CUSTOMER
I want to to thank Jose Torre for his excelent customer service.
4/14/2021
Dolores M. VERIFIED CUSTOMER
Gracias a José Torres por su ayuda ,porque yo no entiendo inglés y el me ayudó en todo momento ,quede feliz con su excelente trato y sobre todo porque me saco de muchas dudas que tenía ,sin duda volvería a arreglar mi carro ahí con ustedes,muchas gracias José Torres ,gracias Ford
4/14/2021
Tom O. VERIFIED CUSTOMER
I was pleased with with the rapid repair of my vehicle. They called me the next morning after l dropped the car the day before and they advise me the car was ready. I arrived and paid my bill and they advised me car would be pulled right away. After waiting 50 minutes l asked where my car was at. Finally after another 10 minutes they finally brought my car out. Waiting an hour after paying my bill for my car, l'm no longer a happy customer. There was no follow up to make sure l received my car.
4/14/2021
Susan O. VERIFIED CUSTOMER
The last few times I’ve had to wait close to 30 minutes before someone even acknowledged that I was there on time (actually 5 minutes early). You state when I make my appointments “please be on time and if you’re running late let us know) the email and text message says the same thing, so it only seems fair that you should be on time. I understand things things happen, but like I said this is how it has been the last 2-3 times. My daughter brings her Escape there and she has been late to work because it took so long to get checked in.
Raymond did a good job, but I do have a suggestion, when the person that is going to handle you account comes over to your car and asks if this is my first time here, my thought is shouldn’t he have already looked at my paperwork?? Maybe you should ask how Ken Grody does their service center, I use to take my car there (that is where I bought it) I never had to wait more than 5 minutes. I come to your shop because it is much closer.