Ivan, very nice and professional gentleman. He always kept me informed of the process.
6/7/2021
Dan M. VERIFIED CUSTOMER
Very good job.
6/6/2021
Kristen M. VERIFIED CUSTOMER
Raymond was informative caring and helpful. I came in ladt minute and I couldnt be more thrilled that ford was able to fit me into a very busy day. After the frustration with Nissan suddenly changing thekr policy I was crestfallen but ford really took the initiative. Im happy to be driving a ford and I'll be retuening here for any future needs.
6/6/2021
Jennifer A. VERIFIED CUSTOMER
Although I am not satisfied with the outcome, as far as the recall not applying to my vehicle, which it should, Ivan, was accommodating, friendly and kept me updated. I appreciated his professionalism and understanding.
6/6/2021
Miguel P. VERIFIED CUSTOMER
Professional well manner guy.
6/6/2021
Micheal P. VERIFIED CUSTOMER
Thanks, Ivan!
6/6/2021
Consuelo P. VERIFIED CUSTOMER
Great service thank you!
6/6/2021
Deborah H. VERIFIED CUSTOMER
Very friendly and professional.
6/6/2021
Theresa B. VERIFIED CUSTOMER
Ivan was the absolute best!!!
6/6/2021
Talele P. VERIFIED CUSTOMER
Awesome
6/6/2021
Raul . VERIFIED CUSTOMER
Thank you for your prompt and quality service on my F-150 Truck
6/6/2021
Carmax C. VERIFIED CUSTOMER
Very Professional, very helpful. They did above and beyond for the service and I am very grateful for the customer service
6/6/2021
David H. VERIFIED CUSTOMER
Timothy was Professional and on point.
6/5/2021
Paula A. VERIFIED CUSTOMER
I had an appointment at 10:00, got there before 10:00. Left Ford at 2:00. They did wash my car, and Rapheal was really nice, but 4:00 hours for an oil change is not acceptable. Whats the use of having an appointment, if you have to wait for 4 hours for an oil change. Granted it was a Friday, but maybe don’t book sooo many appointments. Very disappointing to spend my whole day waiting for an oil change !!
6/5/2021
Precious Q. VERIFIED CUSTOMER
Rafael Gonzales Moran did a lovely job!
I appreciated him seeing my car quickly as possible of which I did not expect.
Rafael assured me that someone would service my car and get back to me with a detailed report and what was wrong with the car.
Rafael did just that! He called and reassured me that my car was serviced and let me know the expenses of which to pay.
Rafael explained the issue or what the potential issue could be and notified me along each step of which I was very appreciative for.
Unfortunately my car wasn’t serviced fully due to a mechanic error and I received my car doing the same thing I brought it in for.
Rafael handled my upset tantrum with grace and let me know if it was an error on their end he was willing to take a look and fix it
Rafael reassurance wowed me and I have to say although I was inconvenienced he let me know that my vehicle will be taken care of fully
When I returned for my vehicle a second time he was apologetic of the situation and brought me so much compassion and peace
What an amazing employee Ford has!!
Thank you once again!
6/4/2021
Thomas L. VERIFIED CUSTOMER
Mr. Timothy O’Neil was super efficient, provided excellent customer service, gave updates on progress of what was being done to the vehicle and when it was ready to be retrieved.
Mr. O’Neil knows house job and does it very efficiently in a superior manner.
6/4/2021
Liz D. VERIFIED CUSTOMER
Always great service with Ivan
6/4/2021
Janine L. VERIFIED CUSTOMER
Raymond and Rafael were awesome . The only reason why I continue to service my car at Norm is because of the service reps . It wasn’t for them . I would never return.