Francisco was very helpful and communicative. He was also thorough. I appreciate the stellar customer service I receive at norm reeves each time I visit.
9/22/2021
Ashley C. VERIFIED CUSTOMER
I made an appointment for 1:00pm. I showed up promptly at 1:00pm. No one was there to check me in. I waited a few minutes and flagged someone down who tagged my car with a time stamp and number. That’s was around 1:10ish. Then I waited in my car until 1:30 before someone finally came to talk to me about what service I needed. I wasn’t leaving until 1:40! It should not take that long to simply drop off my car when I have an appointment. My assumption was it was lunch hour when I arrived because there were so few people around and then around 1:30 magically there were more people. Why offer an appointment time for 1:00pm if it’s going to be low staffed?? Not pleased.
9/22/2021
David N. VERIFIED CUSTOMER
Great service from Timothy from start to end
9/22/2021
Rebecca B. VERIFIED CUSTOMER
He listened, was up front, and helpful...It was a very long wait, almost 3 hrs for a oil change, was not Daniel's fault...but really??? 3 hrs.??? Also I have to go again, part was not there..not looking forward to that.
9/22/2021
Bill K. VERIFIED CUSTOMER
I am completely satisfied with your service at Norm Reeves
9/22/2021
Mel V. VERIFIED CUSTOMER
Tony Ybarra is an asset to your dealership. Courteous, knowledgeable and understanding.
9/22/2021
Marcelo M. VERIFIED CUSTOMER
Tim was very professional!
9/21/2021
Vanessa F. VERIFIED CUSTOMER
Thank you for fast service
9/20/2021
Maria M. VERIFIED CUSTOMER
Thank you Rudolph
9/20/2021
Bienvenido I. VERIFIED CUSTOMER
Friendly service and made sure all my concerns were heard and addressed.
9/19/2021
Nicola . VERIFIED CUSTOMER
Great service thank you
9/19/2021
Karen S. VERIFIED CUSTOMER
Tim was very friendly and helpful.
9/19/2021
Rachquel N. VERIFIED CUSTOMER
Quick, fast and easy
9/19/2021
Amado C. VERIFIED CUSTOMER
Rafael was awesome as always thank you Rafael
9/19/2021
Martha And. VERIFIED CUSTOMER
Very professional, attentive and kept me updated on my vehicle status . Appreciate his efforts to get it done as soon as able within availability.
9/18/2021
Brenda P. VERIFIED CUSTOMER
Very professional, very pleasant and up beat answered all questions he’s very knowledgeable I appreciated his kindness.
9/18/2021
Cynthia M. VERIFIED CUSTOMER
Daniel provided excellent customer service and advice. He is extremely professional and very friendly. I trust him implicitly.