Very professional.
Kept me up to date on status.
Always discussed finance changes before doing any major work
Approved shuttle pickup so I could get my car.
9/28/2021
Silviano R. VERIFIED CUSTOMER
He was excellent and informing on what we need to do
9/28/2021
Angel Q. VERIFIED CUSTOMER
Excellent service, professional, attentive.
9/28/2021
Linda L. VERIFIED CUSTOMER
Tim was very polite. Very knowledgeable of questions I had regarding my car. And tried his to get my car services quick and on the road. Thank you Tim
9/28/2021
Karen Rebecca. VERIFIED CUSTOMER
Rafael was very professional and thorough. I really appreciate the time he took to help me understand everything.
9/28/2021
Esteban S. VERIFIED CUSTOMER
Great service.
9/28/2021
Isis V. VERIFIED CUSTOMER
Rafael is hands down one of my favorite service advisors. He is exceptional at his job. He is honest, straight forward, understanding, and very knowledgeable about his work. I am so very pleased at how he gets me through my appointments, he takes the time to make sure he is fully aware of the services that need to be done & makes sure they get taken care of as well as answering & providing a resolution to any additional concerns & questions I may have after.
#teamrafael #100
9/28/2021
Tiberius S. VERIFIED CUSTOMER
He did really good;
9/28/2021
Robert S. VERIFIED CUSTOMER
Very good
9/28/2021
Porsche L. VERIFIED CUSTOMER
Received excellent service on my car from Rafael. He always kept me up to speed with what was going on with my car and made sure it was perfect before I came to pick it up. I drive down to Norm Reeves Cerritos, from South Orange County, because of the amazing quality of service I receive.
9/27/2021
Leah S. VERIFIED CUSTOMER
Your service dept was professional and very helpful ! I we’ll continue to use your services and recommend you to all !
9/26/2021
Tim G. VERIFIED CUSTOMER
1st day driving home the engine was sputtering and my truck (due to the engine)shuffled my truck left & right! 2 days later my"check engine soon light came on & still on! Needless to say , I will be returning to your dealership Wednesday morning (9/29/21 for corrections.
9/26/2021
Mario O. VERIFIED CUSTOMER
Thank you
9/26/2021
Willie D. VERIFIED CUSTOMER
Rudy did and excellent job on notifying about daily where they were with getting the work done on my vehicle the red Ford Flex.. very happy with my turn out vehicle is running great like new again… will let everyone know to bring their cars to the Ford dealership in Cerritos….
9/25/2021
Edward N. VERIFIED CUSTOMER
Great work! Very nice customer service and relayed information quickly.
9/25/2021
Thomas C. VERIFIED CUSTOMER
Daniel stayed in touch with me and explained what was going on with the truck. Excellent service. Thanks
9/25/2021
Alice W. VERIFIED CUSTOMER
I always receive excellent service from Tony Ybarra and the staff at Norm Reeves Ford/Lincoln
9/25/2021
Patrisha W. VERIFIED CUSTOMER
My tire pressure was low when I bought my vehicle in and the technician didn’t check it .. it sti low when I received my vehicle.