Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

Francisco kept me informed every step of the way, great customer service.

I called twice on Monday and replied to a text sent by your company for service. There was no response until Wednesday. Despite clearly stating the address of my employer to pick up the car, the valet showed up at my house. Because of that I was forced to leave a meeting to meet the valet. According to the text, the car was finished at 12:45. I paid the bill and waited. Several hours went by and I finally called the service department to get more information. The operator told me that Ivan Cruz, the service representative, was not answering his phone or pages. When he finally called back, he was rude, condescending and took a tone that would get me fired if I spoke to a customer in that fashion. I understand that your valets are contracted but that is no reason to take it out on a customer. My car finally arrived at 5:15pm; I sat at work 2 hours past the end of my work day. Besides the car being moderately clean, I got in the car to find personal items stored in the center console strewn over on the passenger seat. I have been a loyal customer since I bought this vehicle. I have been a loyal customer of Norm Reeves since relocating to the area in 2018. Up until now I have been more than satisfied with the service I have received. However, if this is any indication of future business dealings with Norm Reeves, I will have to take my business elsewhere.

Rudolf was great! Friendly and didn’t have me sitting around waiting too long.

Exslente y mui vien

Excellent service Francisco thank you

Well,my appointment was at 9:55am,no one even approached me for 30 minutes after I arrived,I was on time. 2 hours and 45 minutes for a break in oil change. Not satisfied with the service.

Very, helpful service advisor and knowledgeable

Good company I would recommend you to others

Rafael is always great!

Enrique and Tony were fabulous!!

Tim O’Neill provided great service. Very professional and thorough. Job well done thank you sir.

He was very informative but not pushy. Because of him I will be back.

He was extremely nice .. great customer service

Good service. Thank you!

Rudolph “Rudy” Wilson was on point!!! Rudy is by far the best service rep. I have dealt with. I will continue to request him on all future services.

Very very nice. Kept me informed. Thank you

Very good job.

Service was great! & Michael Chacon was excellent, he does a great job! Way to go Michael :)

Yes

Rafael is very accommodating and professional