Daniel Sanchez again provided me with gracious and thorough service. I would recommend him to other customers of Norm Reeves Ford. Good job, Daniel.
10/16/2021
Not Provided. VERIFIED CUSTOMER
Great service!! Will definitely come back!!
10/16/2021
Rosana G. VERIFIED CUSTOMER
Very good service.
10/16/2021
Rosalba G. VERIFIED CUSTOMER
Michael was very helpful really appreciate the way he interacts with people.
10/16/2021
Ruben D. VERIFIED CUSTOMER
Great service...helpfully staff. Will be a returning customer!! Thanks
10/16/2021
Leonor S. VERIFIED CUSTOMER
Rudy has great customer service
10/16/2021
Richard C. VERIFIED CUSTOMER
Daniel delivered excellent service and our car was ready ahead of schedule!!
10/16/2021
Roselle S. VERIFIED CUSTOMER
I scheduled my service appointment at 930am and waited in an hour line to get my car taken in then, went to go look at cars to possibly trade in my car to upgrade it and you have very minimal cars. I honestly was shocked at your selection and not in a good way. I went back to the waiting room for another two hours before my car was ready. They pulled my car out wet and left it to air dry. I went outside and dried it myself with fast food napkins I had in my glove compartment. Just to finish drying the car myself. Then still had to wait another 20 minutes for processing. And to hear from the manager the oil service is on us, like really? No it’s not! I purchased it with my car and is part of my contract. So I owe nothing! This was the worst service I have had from you guys. I don’t look forward to returning to your company for further service.
10/16/2021
Barbara B. VERIFIED CUSTOMER
Your service team is always awesome!
10/16/2021
Karen T. VERIFIED CUSTOMER
Very nice and knowledgeable.
10/15/2021
Heather B. VERIFIED CUSTOMER
Very smooth process. Thanks.
10/15/2021
Douglas G. VERIFIED CUSTOMER
Rudy did a great job. He quick and efficient, plus he kept me updated on the progress. Many thanks!
10/15/2021
Chris W. VERIFIED CUSTOMER
Great service
10/15/2021
Audrey S. VERIFIED CUSTOMER
Mr. Gonzalez was very nice respectful and new his job I hope he helps me the next time I come back????
10/15/2021
Sandee C. VERIFIED CUSTOMER
Ivan kept me updated several times while my vehicle was being serviced. This is the second time I had my vehicle detailed and the detail department did an excellent job.
10/15/2021
Martha . VERIFIED CUSTOMER
We received Great customer service also appearance and etiquette was very great and professional. He answered all the million questions we had and was very knowledgeable to the last detail. I have gained trust back in service advisors with his help. Thank You Rafael!
10/15/2021
Derrick G. VERIFIED CUSTOMER
I take my car for an oil change and they rotate my tires and my car was perfectly fine on alignment before now all of a sudden when i step on gas the car pulls to side and i was told i most likely need an alignment, but my issue with this is i bought the car in may and there was no issue with alignment before I actually loved how my car handled and now its almost feeling compared to what id say an itch on your back that you cant scratch its not killing you but it bothers other than that my service writer tony ybarra is an awesome guy and he is good at what he does and my situation id say is isolated situation and i definitely would recommend doing business with them and i probably will be back and do more business unless this happens again than id think otherwise ~Derrick G
10/15/2021
Luis M. VERIFIED CUSTOMER
He’s a very professional and helpful with customers.
10/14/2021
Jessie R. VERIFIED CUSTOMER
Tim was friendly and professional.
Great customer service.