I explain to Daniel Sanchez 2 times what the truck needs and when I go back to pick up the truck Nothing was done to it , the issues with truck were still there, he gave me a bad attitude.. telling me that at least the problem was not inside the truck, like if that supposed to make me feel better after a list a hole day of work.
10/23/2021
Jeffery V. VERIFIED CUSTOMER
Each time we have come, we have had the pleasure of Ivan to work with.
He continuously treats us with respect and honesty. Stellar representation for Norm Reeves. I am a Chief in the Navy and consistently work with people on all levels as part of the senior leadership at a command, personnel like Ivan sets example for you.
10/23/2021
Tian G. VERIFIED CUSTOMER
Tim was very friendly and had knowledge to serve my vehicle.
10/23/2021
Jerry E. VERIFIED CUSTOMER
Yes
10/23/2021
Evanette G. VERIFIED CUSTOMER
Initially I was upset because my appointment was at 10:30am and I arrived at 10:20. Almost an hour later it was finally my turn. Unfortunately I took out my frustration on Rudolph. I would like to express my compliments to Rudolph on his excellent customer service skills. He was patient, listened to my tirade in its entirety and diffused the situation. He did his very best to get me in and out as fast as he could. I was able to get to my next appointment with plenty of time to spare. Thank you, Rudolph for your exemplary customer service!
10/23/2021
Victor L. VERIFIED CUSTOMER
Thanks
10/22/2021
Wilfredo P. VERIFIED CUSTOMER
Great service very helpful
10/22/2021
Omar M. VERIFIED CUSTOMER
Rafael Gonzales-moran have been very helpful and knowledgable regarding my vehicle since 2019. The customer service i received is excellent!
10/22/2021
Julian A. VERIFIED CUSTOMER
Rudy provided the best customer service, mad everything simple.
10/22/2021
Kirshtine M. VERIFIED CUSTOMER
Job well done.
10/22/2021
Rita T. VERIFIED CUSTOMER
Tony my service advisor and Mike were amazingly helpful. I really appreciated that, it’s hard to find assistance like that in customer service nowadays. They are definitely an asset to your Dealership thank you again Mrs. Trejo
10/21/2021
Angelica M. VERIFIED CUSTOMER
Ivan Cruz was very nice and gave me great customer service.
10/21/2021
Manuel C. VERIFIED CUSTOMER
I received first class service
10/21/2021
Albert F. VERIFIED CUSTOMER
Great service Rafael was friendly and of great ???? help..thank you...
10/21/2021
Patricia S. VERIFIED CUSTOMER
Time and cost estimate was correct, in-shop hertz counter was very convenient
10/21/2021
Rick H. VERIFIED CUSTOMER
Mr O’ Neil was a pleasure to work with. Knowledgeable and courteous I would want him to be my advisor in the future.
10/21/2021
Alfonso R. VERIFIED CUSTOMER
Michael Chacon was absolutely great! He let me know about things I didn't realize I had on my car warranty. He cares about others needs more then his own. We need more customer service like his