Francisco was professional, courteous and communicated every day along the way in a clear manner. I appreciate the follow up, even if there is nothing to report.
9/13/2021
Giovani R. VERIFIED CUSTOMER
Let’s start off with I was being ignored and no one was answering my questions when I was waiting to pick up my vehicle. I waited for 1 hour before any representatives came to me. It turns out Ford Dealership lost my keys. I have keys to the building of my job, my house, and my storage unit. Everything is going to have to be replaced which is going to cost me money. After they FINALLY told me my keys were lost I had to wait another 40 minutes for them to make a new one. I wasted almost 2 hours of my day standing there like an idiot instead of them coming clean from the very beginning.
9/13/2021
Victor S. VERIFIED CUSTOMER
Rafael was extremely helpful. Thank you!
9/13/2021
Carrie H. VERIFIED CUSTOMER
Ivan was amazing. Very professional and helpful. I had a very bad experience at another location, and he understood the assignment and aced it! He kept me well informed with any changes and my truck runs so well. I’m definitely coming back and asking foe Ivan.
9/13/2021
Allen D. VERIFIED CUSTOMER
Ivan did a great job and follow up
9/12/2021
Michael B. VERIFIED CUSTOMER
Received my van back dirty
9/12/2021
Oliverio S. VERIFIED CUSTOMER
Ivan was very helpful and responsive to the help i needed.
9/12/2021
Carlos L. VERIFIED CUSTOMER
He informed me about everything that was going to be done to my car and it didn't take them so long to fix????????
9/12/2021
Robert D. VERIFIED CUSTOMER
Thankyou
9/12/2021
Claudia R. VERIFIED CUSTOMER
Timothy O’Neal did an excellent job didn’t wait long for my car
9/12/2021
Darlene S. VERIFIED CUSTOMER
Thank you Francisco for all your help getting the job done I will contact you if I have any additional problems appreciate all your help thank you again
9/12/2021
Janet L. VERIFIED CUSTOMER
Francisco provided excellent customer service!!
9/12/2021
Ignacio M. VERIFIED CUSTOMER
5 stars quick and professional.
9/12/2021
Nigel S. VERIFIED CUSTOMER
Daniel was awesome, handled everything I needed
9/12/2021
John B. VERIFIED CUSTOMER
Daniel was outstanding.
9/11/2021
Michael H. VERIFIED CUSTOMER
Timothy was amazing. Kept me informed of the progress the entire time and thoroughly explained the issue I was having with my truck. Promote that guy.
9/11/2021
Frank C. VERIFIED CUSTOMER
Good
9/11/2021
Dawn M. VERIFIED CUSTOMER
Ivan Cruz was rude, impatient, dismissive, aggressive and unprofessional. I explained the ways how to the service manager when i was there Thursday 9/9.
9/11/2021
Richard C. VERIFIED CUSTOMER
Tim was great.
9/11/2021
Darryl D. VERIFIED CUSTOMER
Our experience with Rafael Gonzales Moran has always been great. He always goes that extra mile to help us out. Something you don't find a lot of when dealing with businesses on a daily basis. He has that "I care about you" feeling and tries his best to get you through the process in a timely manner. That is one of the reasons we usually always ask for Rafael when our car need servicing. He definitely cares about the customers he deals with and we believe he is an asset to Norm Reeves Ford. A 5-STAR Employee we call it! Thanks Rafael...